: Telecalling Executive Team Lead

Department: Sales & Marketing

Industry: Jewellery Manufacturing

Position: Telecalling Executive Team Lead

Experience: 3–5 years preferred, with team-handling experience

Education: Graduate preferred

Location: [Company Location]

Salary: As per experience and industry standards

Job Summary

We are looking for an experienced and result-oriented Telecalling Executive Team Lead with knowledge of the jewellery manufacturing industry and jewellery market. The candidate will be responsible for managing the telecalling team, handling tele-sales, generating leads, reaching out to potential customers, resolving customer queries related to jewellery, and managing WhatsApp and LinkedIn marketing activities to increase business opportunities and customer engagement.

Key Responsibilities

1. Team Management & Leadership

- Lead, manage, and guide the telecalling and tele-sales team.
- Assign daily calling targets and monitor individual and team performance.
- Train team members on product knowledge, customer communication, lead handling, and sales techniques.
- Monitor call quality, follow-ups, conversions, and target achievement.
- Prepare daily, weekly, and monthly performance reports.

2. Tele-Sales & Lead Generation

- Make outbound calls to potential customers, dealers, retailers, wholesalers, and jewellery businesses.
- Identify new business opportunities and generate qualified leads.
- Follow up with prospective customers and convert leads into sales opportunities.
- Handle customer outreach through calls, emails, and other communication channels.
- Maintain customer databases, lead status, and follow-up records in Excel or CRM.

3. Jewellery Market & Product Knowledge

- Understand the jewellery market, customer requirements,



jewellery products, and manufacturing processes.
- Develop knowledge of jewellery designs, product categories, quality standards, and pricing basics.
- Understand customer needs and provide relevant product information.
- Coordinate with the sales, production, and other internal teams to resolve product-related queries.

4. Customer Query Management

- Handle customer enquiries and provide timely, qualified responses.
- Resolve queries related to jewellery products, designs, pricing, orders, delivery timelines, and product specifications by coordinating with the relevant departments.
- Manage customer complaints professionally and ensure timely resolution.
- Maintain strong customer relationships and ensure customer satisfaction.

5. WhatsApp & LinkedIn Marketing

- Manage WhatsApp marketing campaigns, product catalogues, promotional messages, and customer follow-ups.
- Use LinkedIn to identify potential customers, connect with jewellery retailers, wholesalers, buyers, and business partners, and generate B2B leads.
- Conduct customer outreach through relevant digital marketing channels.
- Share jewellery product updates, new designs, offers, and company information with targeted customers.
- Track responses, enquiries, and leads generated through digital channels.

6. Reporting & Coordination

- Track daily calls, connected leads, follow-ups, enquiries, conversions, and team targets.




- Prepare and share regular sales and marketing performance reports with management.
- Coordinate with the sales and marketing teams to improve lead conversion and customer engagement.
- Suggest improvements in calling strategies, customer outreach, and team productivity.

Required Skills & Competencies
- Strong knowledge of the jewellery market; jewellery manufacturing industry experience preferred.
- Experience in tele-sales, telecalling, lead generation, and customer relationship management.
- Team-handling, leadership, and training skills.
- Good communication, convincing, negotiation, and problem-solving abilities.
- Knowledge of WhatsApp marketing and LinkedIn marketing for B2B lead generation.
- Ability to handle customer queries and complaints professionally.
- Basic knowledge of MS Excel, CRM tools, and sales reporting.
- Target-oriented approach with strong follow-up and customer relationship skills.

Key Performance Indicators (KPIs)
- Number of calls and customer outreach activities.
- Qualified leads generated and follow-ups completed.
- Lead-to-enquiry and enquiry-to-sales conversion rates.
- Team target achievement and individual productivity.
- Leads generated through WhatsApp and LinkedIn marketing.
- Customer query resolution time and customer satisfaction.
- Accuracy and timeliness of sales reports.

Preferred Candidate: A proactive professional who understands the jewellery business, can lead a telecalling team, generate B2B leads, manage digital customer outreach, and convert enquiries into business opportunities. Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Telecalling Executive Team Lead (Vesu)
🏢 British Jewel
📍 Vesu