1. Calling & Customer Handling

- Make outbound calls to potential and existing customers and handle incoming inquiries.
- Explain company products and services and understand customer requirements.

2. Lead Generation

- Generate leads through calling and follow-ups.
- Contact architects, interior designers, builders, and contractors to identify business opportunities.

3. Customer Follow-up

- Follow up on customer inquiries, pending requirements, and potential business opportunities.
- Maintain regular communication with customers and share updates with the sales team.

4. Appointment Scheduling & Sales Coordination

- Schedule customer meetings for the sales team.
- Coordinate with sales executives regarding customer requirements, lead status, and next follow-up actions.

5. CRM & Data Management

- Maintain accurate customer contact details, lead records, and calling updates.
- Update call status, customer responses, and follow-up dates in CRM or designated records.

6. Reporting

- Maintain daily records of calls made,



leads generated, and follow-ups completed.
- Prepare daily calling reports and share them with the reporting manager.

1. Qualifications, Skills & Experience

Education: Graduate in any discipline preferred. Experience: Freshers and candidates with 0–2 years of experience in telecalling, customer service, lead generation, or sales support can apply. Furniture and furnishing industry experience will be preferred.

Required Skills

- Positive verbal communication and confidence in speaking with customers.
- Strong follow-up and customer-handling skills.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to maintain accurate customer records and reports.
- Positive attitude, willingness to learn, and a result-oriented approach.

Tools to Be Used: CRM, MS Excel, Google Sheets, and Email.

Work Location: In person

📌 Telecaller (Borivali)
🏢 Tints Furnishing
📍 Borivali