The Technical Writer is responsible for preparing articles and other supporting documents to communicate complex and technical information to a diverse internal and public audience.

Key Responsibilities

- Work with and learn new technology as it emerges

- Dig deep into web hosting trends and share that knowledge with a diverse audience

- Determine the needs of end users and tailor technical documentation to meet those needs

- Work with technical staff to make products easier to use and thus need fewer instructions

- Write and review documentation for products

- Gather and apply feedback from customers, technicians, and developers

- Revise documents as new products and information emerges

- Ensure technical verbiage is easy to understand by the layperson

- Prepare charts, graphs, or forms to go along with rough drafts

- Adjust copy to match company style

- Understand how AI consumes and uses documentation on the internet

- Use AI to assist in preparing and revising documentation drafts

- Use project management software to help prioritize incoming work and company projects





- Participate in the incident management process as required to support overall issue resolution and system and/or service restoral

Requirements

- Knowledge of each of the components of the LAMP and WIMP stacks

- Working knowledge of cPanel/WHM and Plesk

- Basic familiarity with various CMS's and what they do

- Functional knowledge of WordPress & HTML

- Excellent written and oral communication skills, well-developed problem-solving skills, and a fine eye for detail

- Strong organization skills and ability to establish priorities

- Ability to move quickly and respond to on-demand projects

Preferred Qualifications

- Bachelor's degree or equivalent experience in English, journalism, technical writing, library science or related field
- A passion for web hosting technology

- Strong technical savvy, the ability to quickly learn recent technology as it becomes available

- High degree of discretion, full awareness of, and sensitivity to all Intellectual Property matters, documents and communications

📌 Technical Writer I (Ernakulam)
🏢 VIPoint Solutions Private
📍 Ernakulam