Responsibilities:

- Provide technical support via phone, email, or chat to customers experiencing issues in whole software.
- Troubleshoot and resolve technical problems in a timely and professional manner.
- Collaborate with internal teams (development, QA, etc.) to resolve complex issues.
- Develop and maintain knowledge base articles to assist customers.
- Stay up-to-date with new releases, updates, and technical requirements.
- Analyze and report on technical issues to improve software and support processes.

Requirements:

- 1+ years of experience in technical support or a related field.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Familiarity with ticketing systems and CRM software.

Job Type: Full time Pay: From ₹15,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Technical Support Executive (Surat)
🏢 BlueBit Technologies
📍 Surat