Leading BPO | Hiring Team Leader Inbound Credit Card Collections Process

Location: Bengaluru

Role: Team Leader US Customer Service Process (Healthcare)

On-Paper Designation: Assistant Manager

CTC: Up to 10LPA

Shifts: 247 Rotational Shifts

Role Highlights

- Minimum 5+ years of experience in International BPO Inbound Credit card Collections Process
- At least 1 year of experience as a Team Leader handling an Inbound Credit Card Collections Process
- Solid understanding of operational metrics including AHT, CSAT, FCR, SLA, NPS, Shrinkage, and Attrition.
- Excellent verbal and written communication skills.
- Graduate (Mandatory).

Key Responsibilities
- Lead, coach, and motivate the team to achieve quality, productivity, SLA, and KPI targets.
- Monitor team performance, provide regular feedback, and implement performance improvement plans.
- Handle customer escalations and ensure high customer satisfaction.
- Manage attendance, adherence,



and overall team performance.
- Analyze operational metrics and attrition trends; drive productivity and retention initiatives.
- Ensure compliance with company policies and process guidelines.
- Foster a positive, collaborative, and high-performance team culture.

Candidate Profile
- Graduate (Mandatory).
- 5+ years of experience in Inbound Credit Card Collections including at least 1 year as a Team Leader in an International Inbound Credit Card Collections Process
- Excellent communication, people management, coaching, analytical, and problem-solving skills.
- Ability to multitask, achieve operational targets, and work in 247 rotational shifts.

Interested candidates can share their updated CV at: [email protected]

📌 Team Leader // Inbound Credit card Collection//International Process (Bengaluru)
🏢 Hiresquad
📍 Bengaluru