Responsibilities

- Should be able to manage the day to day planning, Operational challenges, problem-solving of external vendors / team.

- Analyse the performance of collection agencies and provide them corrective action for improvement.

- Preparing daily/weekly/monthly reports basis the performance of agencies.

- To ensure delivery of expected collection targets and set high performance levels.

- Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.

- Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators.

People

Management, including all HR related issues, as well as staff development.

Disclaimer: This job posting has been aggregated from external source. Role details,



content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Collection / Recovery Manager,

Industry Type: NBFC,

Department: BFSI, Investments & Trading,

Employment Type: Full Time, Permanent

Role Category: Lending

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Data managementOperationsTraining and DevelopmentField ExecutiveStaff developmentCustomer satisfactionCustomer experiencefield collectionsManagement auditManagement

📌 Team Leader For Recoveries (Gurugram)
🏢 home credit
📍 Gurugram