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Team Leader | Collections | Debt Recovery | US/Voice Process
Collections Team Leader, Debt Collection, Recovery, Team Management, PTP, RPC, AHT, KPI, SLA, Quality, Compliance, Performance Management
Hiring an experienced Collections Team Leader to manage collection agents, drive recovery targets, monitor PTP, RPC, AHT, call quality, and SLA performance, and ensure compliance with collection procedures.
Candidates should have hands-on experience in team handling, agent coaching, KPI reporting, performance management, escalation handling, PIP management, MS Excel, and collections operations.
Top Skills
Collections, Team Handling, Debt Recovery, PTP, RPC, AHT, KPI Management, SLA, Quality, Compliance
📌 Team Lead (Bengaluru)
🏢 Wissenpro It Solutions
📍 Bengaluru