Hiring for P.ORR & SONS

Job Title: System Support Executive

Department: Information Technology (IT) / Infrastructure

Job Type: Full-time

Job Summary The System Support Executive is responsible for ensuring the smooth, optimal, and uninterrupted operation of the company's IT systems, hardware, software, and internal networks. As an individual contributor, this role serves as the primary technical point of contact for employees, resolving technical challenges quickly to minimize business downtime and maximize user productivity.

Key Duties & Responsibilities

- Frontline Technical Support: Provide hands-on and remote support to internal teams for hardware, software, applications, operating systems, and connectivity issues.
- System & Hardware Deployment: Configure, install, test, and maintain laptops, workstations, printers, and mobile devices for recent hires and existing employees.
- Software & OS Administration: Install, update, and license business-critical productivity tools (e.g., Microsoft 365, Google Workspace, Adobe) and various operating systems (Windows, macOS, Linux).
- Network Maintenance: Troubleshoot basic local networking issues, including Local Area Networks (LANs), Wide Area Networks (WANs), office Wi-Fi, and remote Virtual Private Networks (VPNs).
- Ticket Management: Monitor the internal IT helpdesk queue, log support requests, prioritize open incidents, and ensure all tickets are resolved in accordance with established Service Level Agreements (SLAs).




- Data Backup & System Optimization: Perform daily, weekly, or monthly system backups and continuously audit system performance to check speed, costs, and stability.
- Security Enforcement: Ensure compliance with digital security protocols, such as enforcing multi-factor authentication (MFA/2FA), verifying antivirus updates, and preventing unauthorized data transfers.
- Asset & Document Management: Maintain an accurate inventory of all physical IT assets, components, and software licenses, while updating technical documentation and SOPs.
- Vendor Coordination: Escalate complex hardware defects or network outages to third-party vendors and coordinate external fixes.

Required Skills & Qualifications

- Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.
- Experience: 1–3 years of proven experience in an IT Helpdesk, Desktop Support, or Technical Support role.
- Technical Proficiencies:
- Strong knowledge of desktop computer hardware architecture.
- Proficiency in administering Active Directory, Microsoft 365 / Exchange, or Azure endpoints.
- Familiarity with network equipment such as switches, routers, and firewalls.
- Soft Skills: High attention to detail, exceptional time-management, problem-solving under pressure, and the ability to explain complex technical solutions to non-technical users in a friendly manner.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 System Support Executive (Chennai)
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