Location: Bangalore | Scope: India leadership, GCC engagement and global BFS support

Reports to: Head, Industry Solutions Group – Banking & Financial Services

About the chance

Our client, a global technology services and solutions provider, is seeking an India-based senior leader to head its Banking and Financial Services industry solutions agenda. The role combines industry expertise, client advisory, solution development and business growth, with a strong focus on Global Capability Centers (GCCs) in India and support for clients and opportunities worldwide.

This is a hands-on leadership role. The successful candidate will build and mentor the India industry solutions team while personally shaping propositions, developing executive points of view, supporting strategic pursuits and leading senior client conversations.

Key responsibilities

Lead the ISG BFS agenda for India, aligned with the global BFS strategy, priority sub-segments and market opportunities.

Act as the primary ISG BFS partner for Global Capability Centers in India, engaging GCC leaders on their evolving mandates, transformation priorities, product and platform ownership, operating models, AI adoption and value realization.

Build relationships across the GCC ecosystem, including business, product, operations, technology, data, risk and transformation leaders, while connecting their India priorities to the global agendas of their parent institutions.

Support BFS clients and account teams worldwide by providing domain expertise, shaping solutions, joining strategic pursuits and mobilizing the right India-based experts and assets.

Partner with regional ISG leaders, Market Units, Sales, Account teams, Delivery, AI and technology practices to create a consistent global BFS proposition while adapting it to local client needs.

Identify emerging industry, regulatory, GCC and technology trends, and convert them into targeted opportunity plays, propositions and thought leadership.

Create proactive propositions, value hypotheses, executive points of view and client-ready collateral, including quantified business cases tied to measurable banking outcomes.

Lead or support strategic BFS pursuits, including discovery, solution shaping, RFPs and RFIs, orals, solution defense and executive presentations.

Direct the design and development of PoCs, PoVs, reusable assets and accelerators, with a strong focus on AI, GenAI, data-led transformation and modern operating models.

Develop India as a global hub for BFS domain capability, ensuring that expertise, solutions and assets created in India are accessible and reusable across regions.

Build, mentor and grow the India ISG BFS team, strengthen domain communities and create practical mechanisms for knowledge sharing across delivery and account teams.

Represent the organization in relevant GCC, client, analyst, advisor and industry forums in India,



while supporting global market positioning where required.

Share explicit accountability for proactive pipeline creation, strategic deals, solution adoption, TCV and revenue growth across India and supported global markets.

Candidate profile

Essential experience and expertise

15+ years of professional experience, primarily in Banking & Financial Services, gained within financial institutions, GCCs, consulting, professional services or global technology services organizations. Quality and seniority of experience matter more than tenure alone.

Senior experience leading or advising BFS transformation, industry solutions, domain consulting, product, operations or technology programs.

Strong understanding of the India GCC landscape and the role GCCs play in global financial institutions, including capability expansion, product and platform ownership, transformation, innovation and enterprise-wide delivery.

A proven record of engaging senior stakeholders in India and internationally, with the credibility to advise business, product, operations and technology leaders as a peer.

Deep BFS domain and operating-model knowledge across the front, middle and back office, with working knowledge of core platforms, data, cloud, digital channels, payments, risk, compliance and RegTech.

A strong record of shaping large change and transformation programs with measurable impact on outcomes such as cost-to-income, cycle time, straight-through processing, control effectiveness, customer experience and revenue growth.

Practical depth in financial-services AI and GenAI, including where it creates value, where it does not, and how to prove and scale outcomes through PoCs and PoVs.

Ability to shape and sell propositions internally and externally, build business cases, secure sponsorship, navigate complex stakeholder groups and lead solution narratives.

Strong commercial understanding of large programs, including proactive propositions, RFPs and RFIs, solution defense, pricing trade-offs, TCV and revenue impact.

Experience working effectively across geographies and time zones, mobilizing matrixed teams and influencing stakeholders without direct authority.

Excellent written and verbal communication, with the ability to create executive-ready content and lead senior client conversations.

Willingness to travel within India and internationally as business needs require.

Preferred experience

Leadership experience within, or significant advisory experience serving, a Global Capability Center in India.





Experience advising Product Management and Digital Product Management organizations on product strategy, operating-model design, value realization and digital product innovation.

Experience building domain-led solutions or consulting capabilities that have been deployed across multiple geographies.

Financial-services M&A;, post-merger integration, captive setup, capability transition or GCC transformation experience.

Embedded finance, Banking-as-a-Service, fintech partnership or ecosystem experience.

Experience engaging industry analysts, advisors and external forums.

Leadership approach

Engages clients as a peer, brings a clear point of view and changes it when the evidence changes.

Understands both the global institution and the India GCC perspective, and connects the two rather than treating them as separate agendas.

Leads with why: understands the need behind a client’s ask and explains why change matters now and is worth the disruption.

Challenges obvious answers and reframes problems when the existing framing is limiting the outcome.

Operates as a player-manager: sets direction and gets hands-on, including shaping the solution, building the deck or writing the point of view.

Acts as a team builder and connector, raising the people around them and sharing credit.

Thinks consultatively and communicates clearly, credibly and persuasively.

Works effectively in a matrix and mobilizes people across organizational and geographic boundaries.

Balances global consistency with local relevance and understands when each is required.

Is genuinely curious about the industry, GCC evolution and what clients are actually trying to achieve.

What the role offers A high-impact India leadership role within the global BFS Industry Solutions Group, with direct exposure to senior organizational and client leadership.

The opportunity to shape how the organization engages the rapidly evolving GCC ecosystem in India and connects GCC capabilities to global business priorities.

A mandate to build India as a global hub for BFS domain expertise, propositions, thought leadership and reusable solution assets.

The breadth that comes from working across financial institutions, GCCs, geographies and business models rather than within a single organization.

The opportunity to apply AI and GenAI to real banking problems at scale and turn successful approaches into repeatable solutions.

A visible platform across client, GCC, analyst, advisor and industry forums.

An open and transparent culture with the freedom to experiment, innovate and lead from the front.

Measures of success

Success will be measured by the quality and adoption of solutions brought to market, contribution to proactive pipeline and strategic deals, depth of GCC relationships, global reuse of India-developed assets, and impact on BFS total contract value (TCV) and revenue growth.

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