1. Job SummaryThe Canteen and Room Service Supervisor oversees daily operations of the hospital canteen/cafeteria and manages patient room service delivery. This role ensures that patient meals, special diets, and canteen food offerings meet strict health, safety, and nutritional standards while maintaining high customer and patient satisfaction.2. Key ResponsibilitiesPatient Room Service &
- Tray Delivery

- Dietary Compliance: Coordinate with clinical dietitians and nursing staff to ensure patient meals match prescribed dietary requirements (e.g., diabetic, renal, soft, liquid, or allergy-specific diets).

- Tray Assembly &
- Check:

Supervise and inspect the assembly of patient food trays and trolleys before dispatch to wards to guarantee accuracy and portion control.

- Order Management: Handle incoming room service orders, patient meal requests, and special dietary updates from wards promptly.

- Retrieval &

- Hygiene:

Oversee the timely collection, clearing, and sanitization of room service trays and delivery equipment from patient floors.

Canteen &

- Cafeteria Operations

- Daily Workflow: Supervise front-of-house and back-of-house canteen staff, establishing shift schedules, breaks, and daily task assignments.

- Cash &
- Sales Handling:

Monitor canteen cash registers,



daily sales reports, billing accuracy, and inventory stock levels.

- Customer Service: Address feedback, inquiries, or complaints from patients, visitors, and hospital staff with professionalism and empathy.

Quality, Safety &

- Hygiene (HACCP)

- Food Safety Standards: Enforce strict hygiene, sanitation, and food-handling protocols in line with HACCP and local health regulations (wearing gloves, hairnets, proper uniform, and temperature logging).

- Facility Inspections: Conduct routine cleanliness and equipment checks for the canteen, serving counters, and room service staging areas.

- Waste &
- Cost Control:

Monitor food wastage, track ingredient usage, and assist management in controlling operational costs.

Staff Management &

- Training

- Training: Train new and existing staff on food safety, customer service, hospital etiquette, and standard operating procedures (SOPs).

- Performance &
- Discipline:

Monitor staff performance, provide coaching, and report issues to the Catering/Food Service Manager.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits

- Adaptable schedule

- Food provided

- Paid time off

Work Location: In person

📌 supervisor (Kollam)
🏢 KORMA
📍 Kollam