Job highlights

- Job Summary . 24 x 7 rotational shift
- Experience: 1-3+ years of proven experience working as a desktop support engineer,IT helpdesk technician,or technical support specialist

Job Summary 24 x 7 rotational shift. Weekly off as per roaster plan.

Responsibilities

- Technical Troubleshooting: Diagnose and resolve hardware, software, and networking issues for local and remote end-users via phone, email, chat, or in-person walk-ups.
- Deployment Setup: Install, configure, and upgrade operating systems (Windows, macOS, Linux) and standard office automation software (e.g., Microsoft 365, Google Workspace). Assemble and deploy workstations, laptops, printers, and peripherals.
- Ticket Management: Log, monitor, track, and close all support requests using our internal IT service ticketing system (e.g., ServiceNow / Jira / Freshservice). Escalate complex system failures to the appropriate tier-3 infrastructure or engineering teams when necessary.
- Identity Access Management: Manage user accounts, password resets, and network resource permissions utilizing Active Directory, Azure AD, or similar directory services.
- Network Connectivity Support: Troubleshoot core connectivity issues, including Local Area Networks (LAN), Wi-Fi setups, VPN configurations, and remote access systems.
- Security Compliance: Ensure endpoint security by implementing patch updates, maintaining antivirus scans, and monitoring data encryption protocols.
- Asset Inventory Tracking:



Maintain accurate technical documentation and log corporate hardware/software licenses to track equipment lifecycles.
- User Orientation: Provide basic onboarding and technical guidance to employees regarding software applications and security best practices.

Requirements

- Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- Experience: 1-3+ years of proven experience working as a desktop support engineer, IT helpdesk technician, or technical support specialist.
- Operating Systems: Advanced familiarity with Windows 10/11, macOS, and system diagnostics.
- Networking Protocol: Solid grasp of TCP/IP, DNS, DHCP, and secure remote desktop utilities.
- Hardware Proficiency: Deep understanding of internal computer components (RAM, storage upgrades, chipsets) and mobile device synchronization.
- Soft Skills: Outstanding customer service demeanor, strong active listening habits, and transparent verbal and written communication skills.

Job Details

- Job Opening Name: Sr.Technical Support Analyst

- Job Type: Full time

- State: Maharashtra

- Country: India
- Work Experience: 2-5 years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr.Technical Support Analyst (Mumbai)
🏢 Indus Systems
📍 Mumbai