Roles and Responsibilities:

1. Collect and organize product details, specifications, images, pricing, and other required information from clients.

2. Prepare and maintain product catalogues, ensuring all product information is accurate and up to date.

3. Upload and update product details, categories, images, descriptions, and pricing on the e-commerce platform.

4. Coordinate with clients to collect product data and clarify any missing, incomplete, or incorrect information.

5. Provide client support for e-commerce software, platform usage, and related queries.

6. Create, configure, and manage the required settings in the e-commerce admin panel.

7. Manage product categories, subcategories, attributes, user accounts, and other admin panel configurations.

8.



Provide functional support for e-commerce software solutions and assist clients in resolving platform-related issues.

9. Understand client requirements and provide appropriate solutions or coordinate with the concerned internal teams.

10. Identify, document, and report software-related issues to the Development or Technical Team.

11. Follow up with clients and internal teams to ensure issues are resolved within the expected timelines.

12. Maintain accurate records of client requirements, product data, reported issues, and follow-up activities.

13. Prepare basic reports and documentation related to e-commerce project activities.

14. Ensure product information and catalogue updates are completed accurately and within the assigned timelines.

📌 Software Support Engineer (Chennai)
🏢 Logimax Technologies
📍 Chennai