- Customer service and client handling

- Communication skills for frontline staff

- Grooming, uniform standards, and personal hygiene

- Professional etiquette and behavior at client premises

- Handling complaints and difficult occupants or visitors

- Teamwork and shift coordination

- Supervisor skills: leadership, delegation, and conflict resolution

- Helpdesk and front-office communication (phone and email etiquette)

- Time management and attendance discipline

- Stress and anger management

- Workplace discipline, ethics, and POSH awareness

- Basic English and spoken communication for service staff

- Run induction and orientation programs for new joiners and current site deployments

- Support refresher training aligned with client SLAs and audit requirements





- Evaluate participants through observation, quizzes, role-plays, and feedback

- Provide one-on-one coaching to supervisors and underperformers

- Maintain training records, attendance sheets, and performance reports for client audits

- Coordinate with operations managers, site supervisors, and HR on training schedules without disrupting site coverage

- Track training effectiveness through client feedback, complaint reduction, and audit scores

Pay: ₹25,000.00 - ₹37,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Soft Skill Trainer (Pune)
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