WE ARE HIRING!

Site Head Luxury Real Estate Sales

Location: New Town, Kolkata Company: Tresrock Property Consultants Pvt. Ltd. Department: Sales & Business Development Experience: 8-12 years in real estate sales, including substantial experience in selling luxury residential projects and managing sales teams Qualification: MBA from a reputed institute; an MBA in Marketing, Sales, or Business Management will be preferred

About the Role

Tresrock Property Consultants is looking for an experienced, polished, and result-oriented Site Head Luxury Real Estate Sales to lead the sales operations of a prestigious luxury residential project in New Town, Kolkata.

The Site Head will be responsible for managing the complete sales function at the project site, leading and motivating the sales team, driving high-value customer conversions, coordinating with the developer and internal stakeholders, and ensuring an exceptional customer experience aligned with the standards of a luxury development.

The ideal candidate should have a strong track record in selling luxury or premium residential projects, excellent team-handling capabilities, a sophisticated professional presence, and the confidence to represent a high-end project before discerning customers, channel partners, investors, and senior stakeholders.

Key Responsibilities

- Site Leadership: Take complete ownership of the sales operations and business performance of the assigned luxury project site.
- Sales Target Achievement: Develop and execute strategies to achieve monthly, quarterly, and annual booking and revenue targets.
- Luxury Project Sales: Lead the sales process for premium and luxury residential units, from lead generation and site visits to negotiations, bookings, and closures.
- Team Management: Lead, motivate, mentor, and monitor the performance of the site sales team to build a high-performing and disciplined team.
- Team Development: Conduct regular training, role plays, product briefings, sales reviews, and performance evaluations for team members.
- Lead Management: Ensure systematic allocation, tracking, follow-up, and conversion of leads through CRM and other reporting systems.
- Customer Experience: Deliver a premium and personalised customer journey that reflects the positioning, quality, and exclusivity of the project.
- Site Visit Management: Oversee site visits, presentations, customer interactions, negotiations, and follow-ups to maximise conversion opportunities.
- Sales Strategy: Develop project-specific sales plans, customer engagement strategies, pricing communication, and conversion initiatives.
- Channel Partner Management: Build and maintain strong relationships with channel partners, property consultants, brokers, and high-value referral networks.
- Developer Coordination: Coordinate closely with the developers sales, marketing, CRM, legal, finance, and project teams to ensure smooth sales operations and timely resolution of customer requirements.
- Inventory Management:



Monitor unit availability, inventory movement, pricing, offers, payment plans, and project updates to ensure accurate communication with customers and channel partners.
- Revenue and Collection Coordination: Support booking documentation, payment follow-ups, collections, cancellations, and other post-sales activities in coordination with the relevant teams.
- Market Intelligence: Track competitor projects, pricing, customer preferences, market trends, and luxury real estate developments in New Town and Kolkata.
- Brand Representation: Represent the project and the company with professionalism, discretion, confidence, and a strong understanding of luxury customer expectations.
- Performance Monitoring: Review individual and team performance, analyse conversion ratios, identify gaps, and implement corrective actions.
- Reporting: Prepare and submit accurate daily, weekly, and monthly reports covering leads, site visits, bookings, closures, revenue, collections, inventory, and team performance.
- Compliance and Process Adherence: Ensure that all sales activities, customer communications, documentation, and commitments comply with company policies and project guidelines.
- Issue Resolution: Handle escalations professionally and coordinate with internal and external stakeholders to resolve customer, sales, documentation, and operational issues.
- Site Presentation: Ensure that the sales gallery, sample apartment, project presentation, customer lounge, and overall site experience are maintained to luxury standards.
- Cross-Functional Coordination: Work closely with marketing, presales, CRM, legal, finance, operations, and senior management teams to ensure seamless project execution.

Candidate Profile & Eligibility Criteria
- Luxury Real Estate Experience: Proven experience in selling luxury or premium residential projects, preferably with reputed developers or real estate consultancy firms.
- Site Leadership Experience: Experience managing the complete sales function of a project site, including team performance, customer handling, channel partners, reporting, and closures.
- Leadership Experience: Minimum 5 years of experience in a team-leading, sales management, or site head role, with a demonstrated record of achieving targets.
- Educational Qualification: MBA from a reputed institute; an MBA in Marketing, Sales, or Business Management will be preferred.
- Project Handling Capability: Ability to independently manage site operations, sales processes, customer interactions, inventory, reporting, and stakeholder coordination.
- Luxury Customer Orientation:



Strong understanding of the expectations, preferences, decision-making patterns, and service standards of high-net-worth and discerning customers.
- Communication Skills: Excellent verbal and written communication, presentation, negotiation, persuasion, and interpersonal skills.
- Personality: Sophisticated, confident, articulate, well-groomed, composed, persuasive, and capable of representing a luxury project with credibility and authority.
- Leadership Qualities: Strong ownership, accountability, decision-making, team-building, coaching, problem-solving, and performance-management abilities.
- Commercial Acumen: Robust understanding of pricing, negotiations, payment plans, inventory, revenue, collections, and real estate sales processes.
- Relationship Management: Ability to build long-term relationships with customers, channel partners, developers, investors, and senior stakeholders.
- Technology Skills: Comfortable using CRM systems, MS Excel, sales dashboards, reporting tools, and digital communication platforms.
- Local Market Knowledge: Strong understanding of the Kolkata and New Town luxury residential real estate market will be an advantage.

Key Performance Indicators (KPIs) The selected candidate will be evaluated on:
- Achievement of monthly, quarterly, and annual sales and revenue targets.
- Number and value of bookings and successful sales closures.
- Lead-to-site-visit and site-visit-to-booking conversion ratios.
- Team productivity, target achievement, discipline, and retention.
- Revenue generation and inventory movement at the assigned project site.
- Channel partner activation, productivity, and contribution.
- Customer satisfaction and quality of the overall site experience.
- Timeliness and accuracy of sales, inventory, and performance reporting.
- Collection follow-ups and coordination of post-booking activities.
- Quality of stakeholder relationships and issue-resolution effectiveness.
- Compliance with company processes, project guidelines, and customer commitments.

What We Offer
- An opportunity to lead the sales function of a prestigious luxury residential project in New Town, Kolkata.
- A leadership role with complete ownership of site sales operations and team performance.
- Exposure to high-value customers, premium real estate sales, and reputed project stakeholders.
- Competitive compensation commensurate with experience and performance.
- Performance-linked incentives and opportunities for professional growth.

Experience

- 5 years of experience in real estate sales (or as required by the company).

Compensation

- Fixed salary plus attractive incentives/commissions based on sales performance.
- Grooming & Communication: Highly presentable, corporate-groomed, with strong persuasive communication in Bengali and Hindi (English is a strong plus).
- Availability: Must be fully available to operate on site during weekends and public holidays (Compensatory leave Available).

📌 Site Manager _ Luxury Real Estate Sales (Kolkata)
🏢 Tresrock Property Consultants
📍 Kolkata