Role : ServiceNow BA

Contract

Pan India

1. Requirement Gathering and Analysis:

- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

- Design ServiceNow Service Mapping solutions aligned with the Common Service Data Model (CSDM).

- Develop high-level diagram and detailed designs for Service Map implementation.

- Design integration solutions with other systems and platforms i.e. Monitoring mapping etc.

1. Stakeholder Communication:

- Act as a liaison between Project team, ServiceNow implementation team and business stakeholders.

- Ensure transparent communication of requirements.

1. Process Documentation:

- Create detailed reports and documentation for future reference.

1. Validation and Testing:





- Validate service maps to ensure accuracy and completeness.

- Conduct testing to verify that the service maps meet business requirements.

1. Training (Demo) and Support:

- Provide training (Demo) to stakeholders on how to use and interpret service maps.

- Offer ongoing support to ensure effective use of service mapping tools.

1. Governance and Compliance:

- Ensure that service mapping processes comply with organizational policies and standards.

- Develop and maintain governance models around service mapping.

📌 ServiceNow BA (Bengaluru)
🏢 Apnconsultinginc -
📍 Bengaluru