Role & responsibilities

- Act as the primary point of contact for the US onshore branch, providing client and operational support.

- Manage end-to-end US Health Insurance policy lifecycle and renewal activities.

- Ensure regulatory compliance, documentation accuracy, and adherence to quality standards.

- Support 45 Client Managers managing approximately 70 client accounts.

- Coordinate with onshore teams and internal operations to meet renewal deadlines.

- Review and validate insurance documents, including Census, SBC, SPD, carrier proposals, contracts, and policies.

- Resolve client queries, escalations, and operational issues while minimizing rework.

- Identify risks, ensure timely issue resolution, and maintain strong stakeholder relationships.

- Manage multiple priorities independently while ensuring high-quality and timely service delivery.





Preferred candidate profile

- Strong knowledge of US Health Insurance, group perks, and renewal processes.

- Experience in client servicing, policy administration, and insurance operations.

- Understanding of insurance documentation, compliance, and regulatory requirements.

- Experience coordinating with US onshore teams and internal operations.

- Excellent communication, stakeholder management, and problem-solving skills.

- Strong attention to detail, organizational skills, and time management.

- Ability to manage multiple accounts, resolve escalations, and take ownership of issues.

- Good written communication and presentation skills.

📌 Service Support Lead (Mumbai)
🏢 Anlage Infotech
📍 Mumbai