Role and Responsibilities :

- Service Reminders & Calling:

- Contact customers for scheduled, periodic, free, and paid vehicle service reminders.

- Make high-volume daily calls (e.g., target quotas often track 100+ calls per day, fresh calls, and conversion targets for service appointments).

- Appointment Generation:

- Convert reminder calls into confirmed workshop service appointments.

- Coordinate scheduling with Service Advisors and the workshop floor team.

- Post-Service & Feedback Follow-ups:

- Call customers post-service to collect satisfaction feedback and resolve or escalate complaints.

- Data & Reporting:

- Maintain and update customer records and CRM/dealership software.

- Prepare daily/weekly service marketing and conversion reports for management (Customer Care Manager / General Manager).

- Value-Added Services (VAS):

- Inform customers about active dealership packages, extended warranties, insurance renewals, and promotional offers.

- Contact Person - Kshitija Shinde (HR) (phone hidden).

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks

- Paid sick time

Work Location: In person

📌 Service Marketing Relationship Executive (Mulund West)
🏢 Velox Motors
📍 Mulund West