Hiring Service Manager!

We are looking for an experienced Service Manager to manage the service team, allocate daily work, monitor engineer performance, coordinate customer service activities, and submit regular reports to management. The candidate should have good technical knowledge of electrical products and experience in handling service operations.

Key Responsibilities

Team Management & Work Allocation

- Manage and supervise the service engineers and technicians.
- Allocate daily service calls, preventive maintenance, and site visits to engineers.
- Prepare work schedules and monitor task completion.
- Track engineer productivity, attendance, and daily work status.
- Guide the team in resolving technical issues and improving service quality.

Service Operations

- Monitor breakdown calls, AMC services, and preventive maintenance activities.
- Ensure timely resolution of customer complaints and service requests.
- Coordinate UPS installation, commissioning, troubleshooting, and maintenance.
- Handle escalated customer issues and ensure customer satisfaction.
- Coordinate with customers and internal departments for smooth service operations.

Reporting & Management Coordination

- Collect daily work reports from service engineers and review their activities.
- Submit daily, weekly, and monthly service performance reports to management.
- Monitor pending service calls, completed jobs, AMC renewals, and preventive maintenance status.
- Prepare MIS reports covering team performance, service call status, and customer issues.
- Report delays,



critical issues, and operational challenges to management.
- Recommend improvements in service efficiency and team productivity.

Documentation & Coordination

- Maintain service records, AMC details, maintenance reports, and customer information.
- Coordinate with the sales team for AMC renewals and service opportunities.
- Ensure compliance with company procedures and safety standards.

Required Skills

- Good knowledge of UPS systems, batteries, and power backup solutions or any electrical products
- Strong team management, leadership, and work-allocation skills.
- Ability to monitor team performance and ensure timely task completion.
- Valuable reporting, MIS, and MS Excel skills.
- Strong communication, coordination, and problem-solving skills.
- Ability to handle customer escalations and meet service deadlines.

Experience Requirements

- 5–8 years of experience in UPS service, electrical maintenance, or related fields.
- Prior experience managing service engineers and allocating daily work is essential.
- Experience in AMC management, preventive maintenance, and breakdown services.
- Experience with Vertiv, Emerson, APC, Eaton, or similar UPS brands will be an added advantage.

Salary & Benefits

- Salary: As per experience and industry standards.
- PF and ESI, as applicable.
- Annual performance appraisal.

Interested candidates please reach HR@(phone hidden) Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Manager (Ambattur)
🏢 Sree Nandhee's Technologies
📍 Ambattur