CASTOFOAM INDIA PRIVATE LIMITED

Department: Service &

- Maintenance

Position: Service Engineer

Reporting To: Service Manager / Production Manager / Director

Job Location: As per company requirements, Company Office,

Customer Sites, and Project Locations, Sanand, Gujarat, India

Employment Type: Full-Time.

Salary: 300000- 360000 CTC ANNUAL (YEARLY) transport allowance included & including all.

Benefits: health insurance, travel allowance, employee advantages after completion of training period.

1. Job Purpose To provide installation, commissioning, maintenance, troubleshooting,

and technical support for lost foam casting plants, foundry machinery,

and associated equipment.

The Service

Engineer is responsible for ensuring smooth equipment operation, customer satisfaction, and timely resolution of technical issues.

2. Key Responsibilities

A. Installation &

- Commissioning
- Install and commission lost foam casting plant machinery at customer sites.
- Supervise equipment erection, alignment, assembly, and mechanical installation.
- Assist with electrical panel connections, pneumatic systems,

hydraulic systems, and vacuum systems.
- Conduct machine trials and ensure equipment operates according to approved technical specifications.
- Coordinate with production, design, and electrical teams during project execution.

B. Service &

- Maintenance
- Perform preventive and breakdown maintenance of machinery.
- Diagnose and resolve mechanical, electrical, pneumatic,

hydraulic, and control-system issues.
- Troubleshoot vacuum pumps, compaction tables, sand handling systems, conveyors, cooling systems, and other foundry equipment.
- Inspect equipment performance and recommend corrective actions.
- Prepare service reports and maintain maintenance records.

C.

Customer

Support

- Attend customer complaints and provide timely technical solutions.
- Visit customer sites for installation, maintenance, and breakdown support.
- Guide customers regarding machine operation, maintenance, and safety procedures.
- Provide technical support by phone, email, and video calls.
- Maintain professional relationships with customers and ensure customer satisfaction.

D.





Project

Coordination

- Coordinate with design, production, purchase, and project departments.
- Verify equipment readiness before dispatch and installation.
- Report on site progress, technical issues, and material requirements for management.
- Support commissioning schedules and ensure timely project completion.
- Communicate design modifications and site requirements to the concerned departments.

E. Documentation &

- Reporting
- Prepare installation, commissioning, and service reports.
- Maintain records of customer complaints, breakdowns, spare parts, and service visits.
- Submit daily work reports and travel expense statements.
- Prepare lists of required spare parts and maintenance materials.
- Document recurring technical issues and recommend permanent solutions.

F. Safety &

- Quality
- Follow company safety procedures and customer-site safety requirements.
- Ensure safe handling of tools, electrical equipment, and machinery.
- Use appropriate personal protective equipment (PPE).
- Ensure machines are tested before handover to customers.
- Follow approved engineering drawings, technical specifications,

and quality standards.

3.

Required

Qualifications

- Diploma or bachelors degree in mechanical engineering,

Electrical Engineering, or Mechatronics.
- Candidates with relevant industrial service experience will be preferred.
- Knowledge of industrial machinery installation, maintenance, and troubleshooting.

4.

Required

Experience

- Freshers may apply if they have strong technical knowledge and a willingness to travel.
- Preferred experience: 15 years in industrial machinery, foundry equipment, material handling systems, or plant installation and commissioning.

5.

Technical

Skills

- Mechanical assembly and equipment alignment.




- Knowledge of bearings, gearboxes, motors, pumps, conveyors, and pneumatic systems.
- Basic knowledge of electrical panels, sensors, motors, and control systems.
- Understanding of vacuum systems and sand compaction equipment is an advantage.
- Ability to read mechanical drawings and equipment layouts.
- Basic knowledge of PLC systems and industrial automation is desirable.
- Proficiency in MS Excel, Word, and service report preparation.

6.

Personal

Skills

- Strong problem-solving and troubleshooting abilities.
- Good communication and customer-handling skills.
- Ability to work independently at customer locations.
- Willingness to travel within India and, when required,

internationally.
- Positive attitude, discipline, and professional conduct.
- Ability to work under pressure and meet service deadlines.

7.

Performance

Indicators (KPIs)

The Service Engineer's performance will be evaluated based on:

1. Timely resolution of customer complaints.

2. Successful installation and commissioning of machinery.

3. Reduction in repeat breakdowns.

4. Customer satisfaction and service feedback.

5. Timely submission of service reports.

6. Compliance with service schedules and safety procedures.

7. Efficient use of spare parts and service resources.

8. Support for warranty management and after-sales service revenue.

8.

General

Conditions

- The employee must follow company policies, rules, and reporting procedures.
- The employee must maintain confidentiality regarding company designs, drawings, customer information, and technical documents.
- Customer-site visits and travel are required as per business needs.
- The employee must maintain company tools, equipment, and service materials responsibly.
- Any technical issue, customer complaint, or safety concern must be reported promptly to the reporting manager.

9.

Expected

Outcome The Service Engineer is expected to ensure reliable machinery performance, professional customer service, successful plant commissioning, reduced equipment downtime, and long-term customer relationships.

📌 Service Engineer (Ahmedabad)
🏢 Castofoam India
📍 Ahmedabad