- Provide L1 IT support to Italian-speaking users via calls, email, and chat.
- Troubleshoot hardware, software, Windows OS, and basic network issues.
- Log, track, and resolve incidents using ticketing tools.
- Ensure SLA compliance and escalate issues to the appropriate support teams.
Required Skills: 3 years of experience in IT Service Desk / Helpdesk Support
Positive Italianand English communication skills
Knowledge of Windows OS, MS Office / Microsoft 365, and Active Directory
Experience with ServiceNow or other ITSM tools
Willingness to work in rotational shifts, if required
📌 Service Desk Engineer - Italian Language Expert (Bengaluru)
🏢 Pracyva Consulting Services
📍 Bengaluru
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