We are looking for a proactive and customer-focused Service Coordinator to manage service requests, coordinate installation activities, and ensure timely resolution of customer issues.
Key Responsibilities
- Log, allocate, and track service and installation tickets across channels.
- Coordinate schedules with technicians and installation teams.
- Follow up on pending and overdue service requests to ensure timely closure.
- Maintain service records, warranty claims, and spare parts requests.
- Communicate with customers, field staff, and supervisors.
- Prepare daily and weekly service reports.
- Handle customer queries regarding service status and updates.
Qualifications & Requirements
- Graduate in any discipline.
- 2–4 years of experience in service coordination, back-office operations, or customer support.
- Experience in the kitchen, wardrobe, interior fit-out, furniture, or a related industry is preferred.
- Good knowledge of MS Excel and CRM tools.
- Strong communication, coordination, and multitasking skills.
- Fluency in English and Kannada is preferred; knowledge of Telugu, Tamil, or Hindi is an added advantage.