- 12+ years of IT experience, with 3+ years of working in a key role as Service Delivery Lead or Service Delivery Manager for a large customer.

- A fair degree of technical understanding of Data Engineering-based programs and Analytics concepts involving cloud-based ETL and BI programs, preferably on the Azure platform.

- Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA, Problem management, change man.

- Experience in Managing Prod setting, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.

- Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principles, solid resource planning and problem-solving skills.

- People Management – Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.

- Strong knowledge of SLA Management, Incident/response tools, and Release management.

📌 Service Delivery Lead / Service Delivery Manager (Chennai)
🏢 Tiger Analytics
📍 Chennai