Company Name: Rajesh & Company

Position: Service Centre Head

Department: Service & Technical Operations

Location: Bhubaneswar, Odisha

Industry: Industrial Engineering / Hydraulic, Pneumatic & Compressor Equipment

Experience: 8–12 years preferred

Employment Type: Full-time

About the Company

Rajesh & Company is an established industrial solutions provider and authorized sales partner for reputed brands, including Bosch Rexroth India, Kirloskar Pneumatic Co. Ltd., EWAC Alloys, and other industrial product manufacturers. The company provides industrial equipment, installation, commissioning, maintenance, troubleshooting, and after-sales services to industries such as steel, aluminium, power, mining, and cement.

Job Summary

We are seeking an experienced and technically proficient Service Centre Head to lead the overall operations of the service centre. The candidate will be responsible for managing workshop activities, supervising technical teams, ensuring quality repairs and testing, improving turnaround time, maintaining customer relationships, and achieving service business targets.

The ideal candidate should have strong experience in industrial service operations, hydraulic and pneumatic systems, compressor maintenance, workshop management, and team leadership.

Key Roles and Responsibilities

- Manage the overall day-to-day operations of the service centre, including workshop activities, field services, repairs, testing, and maintenance.
- Lead, supervise, and develop service engineers, technicians, workshop staff, and support personnel.
- Plan and monitor servicing, repair, overhaul, installation, and commissioning activities for industrial equipment.
- Oversee the diagnosis, repair, testing, and refurbishment of hydraulic pumps, motors, valves, pneumatic systems, and industrial air compressors.
- Ensure adherence to OEM standards, technical specifications, quality procedures, and safety requirements.




- Monitor service turnaround time, equipment reliability, repair quality, and customer satisfaction.
- Coordinate with principals and OEMs, including Bosch Rexroth and Kirloskar Pneumatic, for technical support, training, warranty claims, and troubleshooting.
- Manage workshop capacity, manpower allocation, tools, testing equipment, spare parts, and inventory requirements.
- Develop and implement preventive maintenance plans, service schedules, and standard operating procedures.
- Handle customer escalations, technical queries, breakdown-related complaints, and critical service requirements.
- Prepare service quotations, cost estimates, repair reports, and technical recommendations in coordination with the concerned teams.
- Drive service revenue through Annual Maintenance Contracts (AMCs), refurbishment jobs, preventive maintenance, and other after-sales service opportunities.
- Monitor service centre profitability, operating costs, resource utilization, and productivity.
- Maintain accurate records of service jobs, equipment history, inspection reports, warranty claims, and customer feedback.
- Ensure compliance with applicable statutory requirements, workplace safety practices, and company quality and environmental management systems.
- Identify opportunities to improve service processes, reduce repeat failures, and strengthen customer retention.

Educational Qualifications
- B.E./B.Tech in Mechanical Engineering or a related engineering discipline.




- A Diploma in Mechanical Engineering may be considered for candidates with substantial relevant experience and strong technical expertise.

Required Technical Skills

- Strong knowledge of hydraulic and pneumatic systems, industrial compressors, and associated components.
- Experience in troubleshooting, dismantling, inspection, repair, assembly, and testing of industrial equipment.
- Familiarity with hydraulic pumps, motors, valves, test benches, and compressor maintenance.
- Understanding of OEM service standards, technical drawings, equipment manuals, and quality procedures.
- Knowledge of workshop planning, spare parts management, preventive maintenance, and service documentation.
- Familiarity with ERP/CRM systems, service MIS, and operational reporting.

Managerial and Leadership Skills

- Strong team leadership and people management capabilities.
- Excellent planning, coordination, and decision-making skills.
- Customer relationship management and escalation-handling abilities.
- Commercial awareness, cost control, and service business development.
- Ability to manage multiple service assignments and meet strict turnaround timelines.
- Robust communication and coordination skills with customers, principals, and internal departments.

Preferred Industry Experience

- Industrial engineering, hydraulics, pneumatics, compressors, or heavy industrial equipment servicing.
- Experience with authorized service centres, OEM service operations, or industrial maintenance workshops.
- Exposure to Bosch Rexroth hydraulic systems and Kirloskar industrial air compressors.
- Experience supporting steel plants, mining, cement, aluminium, or power industries.

Pay: ₹55,000.00 - ₹75,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service Centre Head (Bhubaneswar)
🏢 Rajesh u0026
📍 Bhubaneswar