Join Our Growing Travel Team!

Company Description

Shivani Aviates / Flyeasy is a 31 year old and one of the most reputed travel companies in North East India. We have our office in Guwahati and Delhi and are looking for smart people with high aspirations to work for us in Delhi.

Role Overview

We are looking for an experienced Senior Air Ticketing Executive to manage domestic and international air ticketing operations while delivering exceptional customer service.

The ideal candidate will be responsible for handling flight reservations, fare calculations, ticket issuance, reissuance, cancellations, refunds, schedule changes, and customer support. The role requires strong knowledge of airline systems, attention to detail, and the ability to provide effective travel solutions while ensuring complete customer satisfaction.

Key Responsibilities

- Handle domestic and international flight bookings.
- Manage ticket issuance, reissuance, cancellations, refunds, and exchanges.
- Assist customers with fare quotations and travel requirements.
- Monitor airline schedule changes and provide timely updates to clients.
- Coordinate with airlines, consolidators, and suppliers for seamless operations.
- Resolve ticketing-related queries and service requests efficiently.
- Ensure compliance with airline policies and industry regulations.
- Maintain accurate booking records and documentation.
- Deliver exceptional customer support before, during, and after travel.

Qualifications & SkillsRequired Experience
- 4-5 years of experience in air ticketing (domestic and international).




- Hands-on experience with GDS systems such as Amadeus, Galileo, Sabre, or similar platforms.

Core Competencies
- Air Ticketing and Reservation Management
- Fare Construction and Routing Knowledge
- Refunds, Reissues, and Airline Rules
- Customer Service and Travel Consultation
- Solid Communication and Interpersonal Skills
- Excellent Organizational and Time Management Skills
- Ability to work independently and in a team environment

Technical Skills
- Proficiency in Excel, Word, Outlook, ERP, CRM, and AI tools
- Strong understanding of airline fares, taxes, and ticketing procedures
- Working knowledge of accounts, costing, and basic financial calculations

Educational Qualification
- Bachelor's Degree in Travel, Tourism, Hospitality, Business Administration, or a related field preferred.

What We Are Looking For
- Customer-first mindset
- High attention to detail and accuracy
- Ability to handle pressure and multiple bookings simultaneously
- Problem-solving attitude and strong ownership
- Passion for travel and excellence in service delivery

Ready to take your career to new heights? Join a company with over 32 years of excellence in the travel industry and become a part of a team that is committed to delivering exceptional travel experiences.

Apply Now and Fly Higher with Flyeasy!

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits

- Cell phone reimbursement

Application Question(s):
- Location preferred : Delhi

Education:
- Bachelor's (Required)

Experience:
- Trvel Management: 1 year (Required)

Work Location: In person

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