Role & responsibilities

- Provide L1/L2 support for Apple MacBook, iMac, and macOS devices.

- Install, configure, and maintain macOS operating systems and applications.

- Troubleshoot hardware, software, network, printing, and peripheral issues.

- Support email configuration, Microsoft 365 applications, Teams, Outlook, and OneDrive on Mac devices.

- Manage user accounts, permissions, and access controls.

- Configure and support VPN connectivity, Wi-Fi, and enterprise security policies.

- Perform software deployments, updates, and patch management.

- Support device enrollment and management through MDM solutions such as Jamf, Intune, or Kandji.

- Coordinate with vendors for hardware repairs and warranty support.

- Create and maintain technical documentation and knowledge-base articles.

- Ensure compliance with IT security standards and asset management processes.

- Assist in onboarding and offboarding activities for employees

📌 Senior System Engineer - MAC Support (Chennai)
🏢 Net Access India
📍 Chennai