Job Summary

As a Senior Software Engineering Lead focused on AI Solutions Support for I Patrol, you will help lead the expansion of AI Patrol by onboarding new customers, configuring observability and evaluation pipelines, and maintaining post-production monitoring and alerting for AI applications in production. You will work directly with customer teams to set up their observability and eval needs, troubleshoot issues, and ensure monitoring coverage meets both customer expectations and committed platform delivery timelines.

Responsibilities

- Set up and configure observability pipelines for customer AI applications onboarding to AI Patrol

- Configure and support evaluation (eval) setup and orchestration for agentic AI use cases

- Build and maintain post-production monitoring and alerting for AI applications in production

- Troubleshoot observability, eval, and monitoring issues raised by customer teams

- Work directly with customer engineering teams to understand their AI Patrol onboarding needs and support them through setup

- Support platform reliability and coverage targets tied to committed AI Patrol delivery and audit action plan deliverables

- Document onboarding patterns and common issues to improve team scalability

- Collaborate with the broader UAIS engineering team on platform improvements based on customer feedback

- Comply with the terms and conditions of the employment contract, company policies and procedures,



and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business setting). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

- Bachelor's degree or higher in computer science or related field

- 2+ years of industry experience as a AI Software Solutions Engineer, Software Engineer, or similar role

- Hands-on experience with AI/ML observability or evaluation tooling, including Arize AX

- Experience with MLOps or AIOps practices in a production environment

- Experience using AI tools and coding assistants for code generation and analysis

- Experience with at least one cloud platform (Azure, AWS, or GCP)

- Working knowledge of Python

- Ability to work directly with customer/stakeholder teams to troubleshoot and resolve technical issues

Preferred Qualifications

- Experience with agentic AI systems and associated observability/eval patterns (tracing, eval orchestration, guardrails)

- Experience supporting enterprise AI governance or audit-related monitoring requirements

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