Senior Product Manager Payments

Function: Product Management Payments

Location: Gurgaon / Gurugram

Experience: 5+ Years

Employment Type: Full-time

Notice Period: 30 days or less only

About the Role

Looking for a Senior Product Manager Payments to own and drive payment products and journeys, with a strong focus on eNACH, Standing Instructions, recurring payments, mandates and automated collections.

The ideal candidate should have strong experience in digital payments/product management, working closely with banking partners, NPCI, payment networks, technology and business teams to build scalable and compliant payment solutions.

Key Responsibilities

- Own the product strategy, roadmap and lifecycle for payment products, particularly eNACH,NACH mandates, Standing Instructions and recurring payments.
- Drive end-to-end product development from conceptualisation and requirement gathering to launch,adoption and optimisation.
- Define and improve customer journeys for mandate creation, authentication, registration,modification, cancellation, execution and failure handling.
- Work closely with NPCI, banks, payment aggregators, payment gateways and other ecosystem partners.
- Translate business requirements and customer needs into detailed PRDs, user stories, product flows and acceptance criteria.
- Partner with Engineering, Technology, UX/UI, Risk, Compliance, Operations, Legal and Business teams for successful product delivery.
- Analyse product metrics such as success rate, mandate registration rate, transaction success/failure, drop-offs,TAT, adoption and revenue.
- Identify opportunities to improve payment success rates,



customer experience and operational efficiency.
- Own product launches, UAT, go-live and post-launch monitoring.
- Manage payment-related incidents, exceptions and escalations in collaboration with technology and operations teams.
- Ensure products comply with RBI, NPCI and applicable payment ecosystem regulations and guidelines.
- Conduct competitive benchmarking and identify emerging trends in digital payments, recurring payments and mandate-based collections.
- Build scalable payment solutions that can support high transaction volumes and multiple use cases.

Key Product Areas The candidate should have exposure to one or more of the following:

- eNACH / e-Mandate
- NACH / ACH
- Standing Instructions (SI)
- Recurring Payments
- UPI AutoPay / UPI Mandates

Mandatory Skills & Experience

- 5+ years of overall experience, with significant experience in Payments Product Management.
- Strong understanding of Indian digital payment ecosystem.
- Hands-on product experience in eNACH/NACH, mandates, Standing Instructions or recurring payments.
- Experience working with banks, NPCI, payment aggregators/gateways or fintechs.
- Robust understanding of payment journeys, APIs, transaction flows, reconciliation and payment failure scenarios.
- Excellent understanding of product lifecycle management, PRDs, user stories, UAT and product analytics.
- Strong stakeholder management skills with the ability to work across Product, Engineering, Business, Risk, Compliance and Operations.
- Data-driven approach with the ability to use metrics to identify product and business opportunities.

Interested candidates can share their cv at [email protected]

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