- 8–15 years of experience in IT operations, ERP project delivery, or software services management.

- Minimum 3–5 years in a managerial or leadership role.

- Robust understanding of software development lifecycles and ERP implementation processes.

1.

Business Operations

Management

- Manage daily company operations and ensure smooth execution across departments.

- Establish operational processes, SOPs, reporting structures, and performance monitoring systems.

- Coordinate with management on business priorities, resource planning, and operational improvements.

- Identify operational challenges and implement practical solutions.

2.

Project

Delivery &

- Management

- Oversee multiple ERP implementation, software development, and support projects.

- Monitor project timelines, deliverables, resource utilization, and client commitments.

- Coordinate with project managers, developers, functional consultants, and support teams.

- Ensure timely project delivery within approved budgets and scope.

- Manage project escalations, risks, and change requests.

3. Team Management &

- Performance

- Lead and monitor technical, functional, and support teams.

- Define responsibilities, performance targets, and accountability.

- Conduct regular project review meetings and monitor individual productivity.





- Coordinate recruitment, onboarding, training, and employee development.

- Improve team efficiency and resource utilization.

4.

Client Relationship

Management

- Act as a key point of contact for operational and project-related client escalations.

- Ensure timely communication regarding project progress, challenges, and deliverables.

- Monitor customer satisfaction and service quality.

- Support management during important client meetings and project reviews.

5. Financial &

- Commercial Operations

- Monitor project profitability, operational expenses, and resource costs.

- Track project milestones, timesheets, invoicing, and payment follow-ups.

- Ensure proper documentation of change requests and additional work.

- Coordinate with management on budgets and operational cost optimization.

6.

Process

Improvement &

- Reporting

- Implement project tracking, task management, and performance reporting systems.

- Prepare weekly and monthly MIS reports for management.

- Monitor project health, pending tasks, team productivity, and client issues.

- Introduce automation and AI-based tools to improve operational efficiency.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Senior Operations Manager (Bhilai)
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📍 Bhilai