We are looking for a Senior Manager to lead the Policy Loans call centre comprising ~30 vendor callers for end-to-end P&L; management.

- To ensuring smooth daily operations and solid vendor management
- The role involves close collaboration with the central Loans team and the vendor team to drive business

- Monthly, quarterly, annual and adhoc audit, compliance, and risk deliverables are mandatory and need swift and effective closure

- Candidates should bring experience in managing callcentre setups, solid tech-system understanding, stakeholder management (ETG, Life Asia, BSG, Marketing, Business Insights, Procurement, InfoSec, Audit, Outsourcing etc.) Marketing and sales management capability

- Candidates are expected to manage basic projects pertaining to call centre





- Minimum qualification is graduation with excellent communication and Microsoft skills. Exposure to AI automation or workflow optimization will be an added advantage.

- Candidates should demonstrate strong category management capability, including analyzing performance trends, identifying improvement levers, and driving targeted interventions to enhance portfolio outcomes.

- The role requires ownership of endtoend process optimization of a category including designing SOPs, staying updated about industry developments, improving customer journeys, and coordinating with crossfunctional teams to increase topline business & provide best customer service

📌 Senior Manager - Policy Loans (Product team) (Mumbai)
🏢 HDFC Life
📍 Mumbai