POSITION GUIDELINES

Name

Year

2026

Designation

Department

Hospitality

Qualification& Experience (minimum requirements preferred)

Preferred Education:

- Graduate

Preferred Qualified experience:

Our Mission To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service.

Our Vision To become a trusted and respected healthcare service provider and improve people’s lives through quality, service excellence and innovation.

Our Values

Ownership

Integrity

Team Work

Excellence

:

1. Greeting to Patient
2. Smooth functioning of dept. activities round the clock.
3. Giving relevant information to the patient
4. Guiding patients regarding Registration, Consultation &
5. Investigation.
6. Thorough information about the various charges,
7. Investigations etc.
8.



To check the pamphlets are fully available in the displays.

Note:-

1. Handling the patient queries / escalations.
2. Speeding up the discharge process.
3. Collecting and Managing the Patient Feedbacks.
4. Ensuring a smooth transfer of the Patients from ER to ward/ ICU.

Supplementary Position Guidelines:

Position Reports to : Head of the Department

Additional Description

Employee:

(Signature)

Date:

Human Resource Department:

(Signature)

Date:

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Position Guidelines are dynamic and will change depending on the organizational requirement.

📌 Senior Executive - Front Office (Gurugram)
🏢 SHALBY
📍 Gurugram