Key Responsibility Areas Including Preferred Skills And Experience
- Ensure that the guidelines are followed as per standard procedures
- Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
📌 Senior Associate-Operations-Back Office-Voice (Noida)
🏢 EXL
📍 Noida