: Senior Accountant & General Manager – OperationsRole Overview

We are seeking an experienced, responsible, and customer-focused Senior Accountant & General Manager – Operations to manage the company’s operational and financial activities. The person will have overall responsibility for operations MIS, customer order management, accounting, audits, internal controls, and coordination across departments.

This is a hands-on leadership position requiring robust ownership, accuracy, commercial judgment, and the ability to ensure that customer commitments and management objectives are achieved.

Key ResponsibilitiesOperations and MIS

- Manage and supervise daily business operations.
- Prepare accurate daily, weekly, and monthly MIS reports for management.
- Monitor orders, inventory, purchases, dispatches, receivables, payables, expenses, and operational performance.
- Develop dashboards and reports covering key performance indicators.
- Identify delays, operational gaps, financial risks, and exceptions, and take corrective action.
- Improve systems, workflows, documentation, and reporting processes.
- Coordinate with sales, procurement, warehouse, logistics, accounts, and management.

Customer-Facing Order Management
- Act as a senior point of contact for customers regarding orders and fulfilment.
- Manage the complete order cycle, from order confirmation through dispatch, invoicing, delivery, and payment follow-up.
- Ensure order details, pricing, commercial terms, availability, and delivery schedules are accurately recorded and communicated.
- Provide customers with timely and professional order-status updates.
- Resolve order discrepancies, delays, returns, complaints, and escalation matters.
- Maintain strong customer relationships and ensure a high standard of service.
- Coordinate internally to ensure customer commitments are fulfilled on time.

Accountancy and Financial Control




- Supervise day-to-day accounting, including sales, purchases, expenses, banking, receivables, payables, and general ledger entries.
- Ensure timely invoicing, collections, vendor payments, and bank reconciliations.
- Monitor cash flow, working capital, budgets, expenses, margins, and profitability.
- Review accounts and ensure the accuracy and completeness of financial records.
- Prepare monthly and annual financial reports for management.
- Ensure compliance with applicable tax, statutory, and regulatory requirements.
- Coordinate with banks, consultants, vendors, customers, and government authorities when required.

Audit and Compliance
- Take responsibility for internal, statutory, tax, and other applicable audits.
- Prepare audit schedules, reconciliations, supporting documents, and responses to audit queries.
- Coordinate with auditors and professional advisers to ensure timely audit completion.
- Establish and maintain internal controls, approval procedures, and proper documentation.
- Identify financial and operational risks and implement corrective measures.
- Ensure that audit observations are resolved and preventive controls are introduced.

Overall Management Responsibility
- Take overall ownership of operational and accounting performance.
- Lead, supervise, and develop the operations and accounts teams.
- Assign responsibilities, review performance, and ensure accountability.
- Support senior management with reliable information and recommendations.




- Ensure coordination between departments and resolve operational bottlenecks.
- Protect company assets, confidential information, and commercial interests.
- Perform other management responsibilities necessary for the efficient functioning of the business.

Candidate Profile
- Bachelor’s or master’s degree in Accounting, Finance, Commerce, Business Administration, or a related discipline.
- Professional accounting qualification or relevant certification is preferred.
- Substantial experience in accounting, operations, MIS, audits, and customer order management.
- Previous experience in a senior accountant, operations manager, finance manager, or general management role.
- Strong knowledge of accounting principles, financial controls, reconciliations, and audit requirements.
- Advanced proficiency in Excel and experience with accounting, ERP, or order-management software.
- Strong customer communication, problem-solving, and conflict-resolution skills.
- Ability to manage multiple priorities and work independently with minimal supervision.
- High standards of integrity, accuracy, confidentiality, and accountability.
- Leadership mindset with a hands-on and solution-oriented approach.

Key Performance Indicators
- Accuracy and timeliness of MIS reports.
- On-time order processing, dispatch, invoicing, and delivery.
- Customer satisfaction and resolution time for order-related issues.
- Accuracy and completeness of accounting records.
- Timely collections, payments, reconciliations, and statutory filings.
- Successful completion of audits with minimal observations.
- Cash-flow, working-capital, expense, and margin performance.
- Reduction in operational errors, delays, and control weaknesses.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Senior Accountant (Sangrur)
🏢 Surbhi Packers
📍 Sangrur