Role & responsibilities

- Run induction on Spinny's buy and sell journeys, Spinny Assured promise, pricing,financing, CRM and dialler tools; certify current hires before they go live.

- Train on consultative tele-sales: need discovery, pitching, objection handling (price,trust, competition) and closing.

- Coach call etiquette, empathy, escalation handling and Hindi/English communication.

- Audit calls, identify skill gaps and run refreshers, role-plays and one-on-one coaching.

- Build and update scripts, SOPs, product cheat sheets and assessments.

- Partner with Sales, Quality and HR; report on ramp-up time, certification scores,conversion and quality.

Preferred candidate profile

- 3-5 years of experience, with at least 2 years as a sales or process trainer in tele-sales,inside sales or a contact centre.

- Currently based in Gurugram / Delhi NCR; comfortable with 6-day weeks including allSaturdays.

- Excellent communication and presentation skills in English and Hindi.

- Experience with call audits, TNI and measuring training effectiveness; good with Excel and PowerPoint.

- Graduate in any discipline. Automobile, auto finance, fintech or consumer internet experience is a plus.

📌 Sales Trainer (Gurugram)
🏢 Spinny
📍 Gurugram