About Naman Darshan

Naman Darshan offers spiritual travel services, including Darshan, Puja, Pilgrimage, Prasad, and related services, helping devotees experience convenient and well-organized spiritual journeys across India.

Role Overview

We are looking for a proactive and customer-oriented Travel Sales & Operations Executive to manage customer inquiries, promote spiritual travel packages, convert leads into bookings, and coordinate end-to-end service delivery. The ideal candidate should possess strong communication, sales, customer relationship management, and operational coordination skills.

The candidate will contribute to increasing lead generation, sales, and cross-selling opportunities across Naman Darshan and Naman Kart.

Key Responsibilities

1. Sales & Customer Relationship Management

- Handle customer inquiries through calls, WhatsApp, emails, and other communication channels.
- Understand customer requirements and recommend suitable Darshan, Puja, pilgrimage, and travel packages.
- Explain package details, pricing, inclusions, and booking procedures.
- Conduct regular follow-ups to convert potential leads into confirmed bookings.
- Achieve assigned daily, weekly, and monthly sales targets.
- Identify upselling opportunities and build long-term customer relationships.

2. Travel & Service Operations

- Coordinate Darshan schedules, Puja bookings, travel itineraries, accommodation, transportation, and Prasad delivery, as applicable.
- Liaise with priests, vendors, travel partners, and other service providers.
- Verify booking confirmations, payments, schedules, and service availability.
- Handle booking modifications, cancellations, customer complaints, and last-minute operational challenges.
- Ensure timely service delivery and a smooth customer experience.

3.



Reporting & Team Coordination

- Maintain customer databases, lead records, booking details, and follow-up trackers.
- Prepare and update daily sales and operations reports using Excel or Google Sheets.
- Monitor pending payments, booking status, cancellations, and customer feedback.
- Coordinate with internal teams and external partners for seamless service execution.
- Ensure accurate documentation and timely reporting of all assigned activities.

Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong sales, negotiation, and customer-handling abilities.
- Good follow-up, coordination, and problem-solving skills.
- Basic proficiency in MS Excel, Google Sheets, WhatsApp, and CRM tools.
- Ability to manage multiple customer inquiries and work toward sales targets.
- Customer-focused approach with attention to detail.
- Willingness to travel across India whenever required.

Key Performance Indicators (KPIs)
- Minimum 50–100 customer calls per day, as per assigned targets.
- Timely responses to inquiries and consistent lead follow-ups.
- Achievement of assigned sales, booking, and conversion targets.
- Accurate maintenance of customer, booking, and payment records.
- Timely coordination and execution of travel and pilgrimage services.
- Effective resolution of customer issues and operational challenges.
- Customer satisfaction, repeat bookings, and service quality.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages

- Work from home

Experience:
- telesales: 3 years (Preferred)
- Sales: 3 years (Preferred)
- Cold calling: 2 years (Preferred)
- Customer service: 3 years (Preferred)
- Operations management: 2 years (Preferred)
- Customer support: 3 years (Preferred)

Work Location: Hybrid remote in Noida, Uttar Pradesh

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