Actively support in achieving store targets through an in-depth understanding of the business, customers and competitors, to facilitate sustained growth and profitability of the business.

A. Primary Responsibilities

Sales and Customer

· Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.

· Greet and receive customers in a welcoming manner, engage with them to understand their requirements.

· Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.

· Drive sales through the engagement of customers through suggestive selling by building their confidence.

· Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.

· Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.

· Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.

· Understand & handle queries and complaints of the customer and address them with the right solution.

· Provide excellent customer service, educate customers on perks – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.

· Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.

· Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.





· Gather feedback from customers or prospects and share it with the Manager for business improvement.

· Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.

· Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.

Schemes

· Inform the customers on special offers and take steps to enroll maximum customers in various schemes.

· Support customers in the scheme opening process and help with customer purchase against scheme balance

· Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management

· Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.

Stock

· Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.

· Transfer the stock to the locker daily and ensure that ornaments are handled with care.

· Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work area & Display





· Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same

· Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing

· Generate customer leads and increase customer footfall.

· Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.

· Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.

· Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.

· Assist in BTL marketing.

Internal process

· Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members.

· Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.

· Prepare reports of sales data and submit them to Senior Management as and when required.

People development

· Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.

· Continuously strive for self-development by actively seeking opportunities for growth.

· Ensure adherence to timelines for completion of the performance appraisal for self.

· Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Pay: ₹17,500.00 - ₹28,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Sales Executive (Kollam)
🏢 Malabar Gold And Diamonds
📍 Kollam