The Sales &

- CRM Executive will be responsible for converting bridal enquiries into confirmed bookings and maintaining a strong relationship with brides throughout the customer journey. The role combines bridal package sales, customer relationship management, collection of wedding-related information, and coordination with internal teams to ensure a smooth and personalized bridal experience.

Key Responsibilities

1. Sales &
- Lead Conversion

- Handle bridal enquiries received through calls, WhatsApp, social media, and other channels.

- Understand the bride’s requirements and recommend suitable bridal packages and services.

- Explain package details, pricing, inclusions, terms, and available options clearly.

- Follow up with prospective brides and convert enquiries into confirmed bookings.

- Maintain proper records of leads, follow-ups, quotations, and booking status.

- Achieve assigned monthly sales and booking targets.

- Identify opportunities for upselling additional bridal services or packages.

1. Customer Relationship Management

- Maintain regular and professional communication with brides from booking confirmation until the wedding date.

- Build a positive and trustworthy relationship with each bride.

- Act as the primary point of contact for bride-related requirements and updates.

- Respond promptly to customer queries and coordinate with relevant departments when required.

- Ensure the bride receives timely updates regarding services, schedules, and arrangements.

- Collect and maintain customer feedback and identify areas for improvement.

1. Bride &
- Wedding Details Collection

Collect and maintain all necessary information from confirmed brides, including:

- Bride's contact details

- Wedding date and event schedule

- Wedding location and venue details

- Getting-ready location





- Reception/other event locations, if applicable

- Bride's photographs and reference images

- Required bridal services and package selection

- Special requirements or preferences

- Family/contact person details where required

- Any other information necessary for service execution

1. Staff Allocation &
- Coordination

- Collect the required information for proper staff allocation.

- Coordinate with the Operations/Bridal team regarding the assigned makeup artists, hairstylists, saree drapists, and other required staff.

- Ensure staff requirements are communicated accurately and on time.

- Update the bride regarding assigned team members and service schedules when required.

- Follow up internally to ensure the confirmed service requirements are properly arranged before the wedding.

1. Booking &
- Documentation

- Maintain accurate and updated CRM records for all bridal customers.

- Ensure all booking details and customer information are properly documented.

- Track booking status, pending payments, requirements, and key follow-up dates.

- Maintain a complete customer profile from enquiry to service completion.

- Ensure no important customer or wedding information is missed before execution.

Preferred Qualifications

- Bachelor's degree or equivalent qualification

- English Communication is mandatory
- fresher/1–2 years of experience in Sales, CRM, Customer Service, Wedding/Bridal Services, Hospitality, or a related field

- Experience in beauty, bridal, wedding, or service-based businesses will be an advantage.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement

- Internet reimbursement

Ability to commute/relocate

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language

- English (Required)

Work Location: In person

📌 Sales executive cum CRM (Kozhikode)
🏢 Nizan Makeovers
📍 Kozhikode