Location: Lower Parel, Mumbai

Employment Type: Full-Time

Experience: 2–3 Years

Salary: ₹18,000 – ₹22,000 per month

About the Role

We are looking for an organised and proactive Inside Sales & CRM Coordinator to support our Inside Sales & CRM Manager in managing customer/dealer relationships, sales coordination, follow-ups, order tracking, and CRM activities. This is not a pure tele-sales calling role. The position involves coordinating with customers and internal teams, maintaining sales records, tracking follow-ups and orders, and supporting the Manager in ensuring smooth day-to-day sales operations.

Key Responsibilities

● Assist the Inside Sales & CRM Manager with day-to-day sales and customer coordination.

● Coordinate with dealers, distributors, retailers, EPC customers, and other business contacts as required.

● Assist with customer inquiries, requirements, quotations, orders, and follow-ups.

●Track quotations, orders, deliveries, payments, and pending requirements.

● Coordinate with Sales, Accounts, Inventory, and Warehouse teams for order-related activities.

● Maintain and update CRM/ERP records, customer details, order information, and follow-up status.





●Make follow-up calls and messages to customers/dealers wherever required.

● Assist in preparing basic sales, order, customer, and follow-up reports.

● Help identify pending or missed follow-ups and bring them to the Manager’s attention.

●Support the Manager in maintaining existing customer/dealer relationships and sales coordination.

●Assist with other sales and CRM-related activities as required.

✅ What We’re Looking For:

●Postgraduate in any discipline. 2–3 years of experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management, or a similar role preferred.

●Experience with dealers, distributors, retailers, or B2B customers will be an advantage.

●Basic understanding of CRM/ERP systems and MS Excel/Google Sheets.

●Good communication skills in Marathi, Hindi, and English.

● Robust follow-up, coordination, and organisational skills.

● Proactive and responsible approach to work.

● Ability to coordinate with multiple teams and manage day-to-day tasks effectively.

● Willingness to learn and grow within a fast-paced business setting.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Sales Coordinator (Mumbai)
🏢 MANOJA RETAIL INDUSTRIES
📍 Mumbai