Key Responsibilities

1.

Training

Delivery & Facilitation

- Deliver engaging and impactful training sessions including induction, brand storytelling, product knowledge, selling skills, and customer experience.

- Conduct upskilling programs aligned with business priorities (e.g., NPS improvement, visual merchandising, product complications, clienteling).

- Support seamless execution of recent product launches, retail campaigns, and technology rollouts through structured training interventions.

2.

Learning Needs

Identification

- Collaborate closely with Store Managers and Regional Heads to identify training needs based on KPIs, mystery audits, and store performance metrics.





- Design and implement targeted interventions for high-potential stores and underperforming team members to drive measurable improvements.

3. Coaching & On-the-Job Training

- Provide hands-on floor coaching and one-on-one mentoring to reinforce learning and build behavioral competencies.

- Deliver real-time, constructive feedback and partner with store leadership for ongoing performance development and follow-ups.

4.

Content

Feedback & Localization

- Gather and share on-ground insights to continuously improve central training content and strategies.

- Adapt and localize training delivery based on store formats, team experience levels, and regional customer nuances

📌 Retail Trainer (Delhi)
🏢 VBeyond
📍 Delhi