# ## Restaurant General Manager (RGM) Location: Amritsar, Punjab Industry: Hospitality / Food &

• Beverage Establishment: Renowned Restaurant with 250 Seating Capacity Department: Restaurant Operations Reporting To: Owner / Director / Management ### About the Role We are looking for an experienced, dynamic, and customer-focused Restaurant General Manager (RGM) to lead the overall operations of a renowned, high-capacity restaurant in Amritsar, Punjab. The ideal candidate will be responsible for end-to-end restaurant management, revenue growth, cost control, food quality, service excellence, team leadership, and operational efficiency. The candidate must have proven experience managing large-format restaurants, strong commercial acumen, excellent leadership capabilities, and the ability to deliver exceptional guest experiences while maintaining high standards of hygiene, safety, and service. ### Key Responsibilities 1.

Overall Restaurant

Operations Manage the complete day-to-day operations of a 250 seating capacity restaurant, ensuring smooth functioning across all operational areas. Oversee front-of-house, back-of-house, kitchen coordination, service, stewarding, housekeeping, and guest relations. Develop and implement Standard Operating Procedures (SOPs) to ensure consistent service quality and operational discipline. Ensure effective coordination between kitchen, service, purchase, stores, maintenance, and administration teams. Monitor peak-hour operations, table turnover, waiting time, reservation management, and overall service efficiency. 2.

Revenue

Generation &

• Business Performance Drive restaurant revenue, profitability, average order value, and overall business growth. Develop strategies to increase footfall, repeat visits, customer retention, and brand reputation. Monitor daily sales, monthly revenue, operating margins, and other key performance indicators (KPIs). Prepare and execute business plans, sales forecasts,



and budgets in line with management objectives. Identify opportunities for corporate bookings, group dining, celebrations, private events, and special occasions. Analyse sales trends and customer preferences to recommend menu promotions, offers, and upselling initiatives. 3. Food Cost, Inventory &

• Profitability Control Monitor food cost percentage, beverage cost where applicable, labour cost, and overall operating expenses. Ensure effective inventory management, stock rotation, FIFO/FEFO practices, and accurate stock reconciliation. Supervise procurement coordination, vendor performance, purchase controls, and material consumption. Minimise food wastage, pilferage, stock discrepancies, and unnecessary expenditure. Conduct regular stock audits and investigate variances between theoretical and actual consumption. Maintain appropriate par levels for food, beverages, consumables, and operating supplies. 4.

Guest

Experience &

• Service Excellence Ensure exceptional hospitality, skilled service standards, and a premium guest experience. Handle customer complaints, service recovery, escalations, and feedback professionally. Monitor online reviews, customer satisfaction, repeat business, and brand perception. Ensure service teams are trained in menu knowledge, suggestive selling, etiquette, and complaint resolution. Maintain consistency in food presentation, service timelines, cleanliness, and ambience. 5. Team Leadership &

• Human Resource Management Lead, motivate, and develop restaurant teams across service, kitchen coordination, stewarding, housekeeping, and support functions. Plan manpower requirements, duty rosters

Pay: ₹150,000.00 - ₹200,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- How many years of experience do you have in Restaurant industry?
- Are you comfortable to relocate to Amritsar, Punjab?

Work Location: In person

📌 Restaurant General Manager (Amritsar)
🏢 Green Brick Project Private
📍 Amritsar