Key Responsibilities:

- Oversee the performance of waitstaff and other front-of-house team members, ensuring that they provide exceptional service.

- Lead by example by demonstrating high standards of professionalism, courtesy, and efficiency.

- Monitor the service flow to ensure smooth operations during peak periods.

- Provide ongoing training and coaching to servers, bartenders, and other team members as needed.

- Handle scheduling and assist with staffing to ensure adequate coverage during busy periods.

- Ensure every guest receives the highest level of service from the moment they enter the restaurant until they leave.

- Address and resolve any customer complaints or concerns in a timely and professional manner.

- Maintain a strong presence on the floor, engaging with guests to ensure satisfaction.

- Anticipate customer needs and personalize experiences when appropriate.

- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.

- Assist with managing reservations and seating arrangements, optimizing table turnover while maintaining guest comfort.

- Monitor and maintain cleanliness and organization of the dining area.

- Ensure that all service procedures are followed accurately, including order taking, food delivery, and bill processing.

- Ensure that all food and beverage items meet the restaurant's quality standards before being served to customers.

- Conduct regular inspections of the dining area, tables, and service stations to ensure cleanliness and presentation are up to standard.

- Communicate regularly with the kitchen to ensure menu items are prepared and served to specifications.

- Promote the restaurant's menu and offerings to guests, making recommendations as necessary.

- Assist guests with wine pairings, special promotions,



or any other inquiries they may have.

- Monitor sales performance and help the team achieve sales targets.

- Maintain records of guest preferences, feedback, and any other relevant information for future visits.

- Assist with inventory tracking and ordering of front-of-house supplies as needed.

- Complete daily reports on restaurant performance and staff activities, submitting them to the restaurant manager.

- Ensure adherence to health and safety standards and regulations.

- Promote a safe working environment by ensuring the team follows proper safety procedures and guidelines.

- Handle emergency situations and ensure safe evacuation procedures if necessary.

Qualifications:

- High school diploma or equivalent (some positions may require a college degree or equivalent).

- 3-5 years of experience in restaurant service, with at least 1 year in a supervisory or leadership role.

- Excellent communication, leadership, and interpersonal skills.

- Strong problem-solving abilities and conflict resolution skills.

- Ability to work in a fast-paced environment while maintaining a calm and positive demeanor.

- Familiarity with POS systems, reservation software, and basic office tools (Excel, Word).

- Knowledge of food and beverage offerings, including wine, spirits, and pairing suggestions.

- Ability to handle stressful situations and make quick decisions under pressure.

- Health and safety certification is a plus.

Physical Requirements:

- Ability to stand and walk for long periods of time.

- Ability to work in a noisy, crowded setting.

Work Schedule:

- Flexible schedule, including evenings, weekends, and holidays, as required by restaurant demand.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Experience

- total work: 3 years (Required)

Work Location: In person

📌 Restaurant Captain (Kochi)
🏢 Pandhal cake shop | café u0026 Deli
📍 Kochi