SUMMARY

We are seeking a Resident Account Specialist to support the accuracy and administration of applicant, resident and former-resident accounts across an assigned portfolio of properties.

The Resident Account Specialist supports recurring accounts receivable, reconciliation, collections, refund and account-maintenance activities in accordance with established policies, service levels and operating procedures.

Working under the direction of the Resident Account Supervisor, the Specialist collaborates with property teams, residents, guarantors and internal stakeholders to research account inquiries, resolve routine discrepancies and support the timely collection and settlement of resident balances. The role requires accurate documentation, adherence to processing deadlines, strong customer service and timely escalation of matters requiring additional review or judgment.

Primary Role

- Maintain accurate applicant, resident and former-resident accounts by processing payments, charges, credits, refunds and other account activity in accordance with established procedures and timelines.
- Perform daily and recurring reconciliation activities related to resident payments, returns, refunds and account transactions, researching and resolving routine differences and escalating unresolved exceptions as appropriate.
- Execute assigned collections and delinquency activities, including account follow-up, resident communications, documentation, notices and coordination with third-party collection agencies in accordance with established processes.
- Review resident accounts for outstanding balances, payment arrangements, deferments, credits, skips and other account conditions, ensuring status and supporting documentation are complete and current.
- Support final statement and move-out account processes, including review of balances, damage charges, refunds and required supporting documentation.
- Research resident-account inquiries, document findings clearly and take appropriate action within established authority or escalate issues requiring additional review.
- Support refund,



payment-arrangement and other account-resolution requests in accordance with established approval requirements and procedures.
- Maintain strong working knowledge of lease provisions affecting payments, deadlines, late fees, damages, refunds and other resident-account activity across assigned properties.
- Support property teams with resident-account questions, receivables issues and account research, providing timely and service-oriented communication.
- Coordinate with the Resident Account Supervisor and Operations teams on delinquency, eviction-related documentation and other account matters requiring timely follow - up.
- Maintain complete and organized account records, supporting documentation and audit trails in accordance with company policies and established documentation standards.
- Participate in account audits and data-quality reviews in coordination with Collections, Resident Management Systems and other internal teams. Assist with weekly, monthly, quarterly and annual audits by preparing documentation, reviewing records for accuracy and completeness, identifying discrepancies, and supporting timely follow-up and corrective actions.
- Monitor assigned work queues and recurring deadlines, proactively identifying missing information, unresolved items or other risks to timely completion.
- Identify recurring account issues or process inefficiencies and communicate improvement opportunities to the Resident Account Supervisor.
- Maintain proficiency in resident-management, financial and payment-processing systems, as well as Excel and other tools used to research and administer resident accounts.
- Work from the Bengaluru office under the hybrid working model, with working hours aligned to provide meaningful daily overlap with US business hours. Flexibility is expected during turn,



month-end closing, peak collections periods and other high-volume operating cycles.
- Perform other projects and responsibilities as assigned.

Requirements

- Bachelor’s degree in business, accounting, finance, commerce or a related field is preferred; equivalent relevant experience may be considered.
- 4 or more years of experience in accounts receivable, collections, resident accounting, property operations or another related transactional finance or customer-account role.
- Prior experience supervising, coaching or providing day-to-day direction to a team is strongly preferred.
- Solid understanding of accounts receivable and collections processes, including payment application, account reconciliation, delinquency management, refunds and exception resolution.
- Experience working in a high-volume, multi-property, shared-services or centralized operations environment is preferred.
- Experience using property management, resident accounting or financial systems is required; experience with MRI or similar property-management platforms is preferred.
- Strong analytical and problem-solving skills, with the ability to review account activity, identify exceptions and resolve or escalate issues appropriately.
- Working knowledge of internal controls, approval requirements and documentation standards applicable to resident-account and receivables processes.
- Strong organizational and time-management skills, with the ability to manage multiple properties, team deliverables and competing deadlines.
- Strong written and verbal communication skills in business English, with the ability to work effectively with US-based property teams, residents, guarantors and internal stakeholders across time zones.
- Demonstrated customer-service orientation while maintaining appropriate account, collection and policy discipline.
- Proficiency in Microsoft Excel, Outlook and other standard Microsoft Office applications.
- Experience in student housing, multifamily housing, property management or another high-volume residential environment is preferred.

📌 Resident Account Specialist (Bengaluru)
🏢 Embarkgcc Services
📍 Bengaluru