Job highlights

- Experience in franchise operations management with robust skills in performance monitoring and compliance
- Manage franchise operations, drive revenue growth, conduct audits, ensure brand compliance, and support marketing and customer retention activities

LaundryTO is looking for a Regional Franchise Success Manager to manage franchise operations and ensure the overall performance, profitability, operational excellence, and brand compliance of franchise outlets across the assigned region.

Key Responsibilities:

* Monitor store revenue, profitability, operational performance, and key business KPIs.

* Drive revenue growth and improve the performance of underperforming franchise outlets.

* Conduct regular store audits and ensure compliance with company SOPs and brand standards.

* Monitor service quality, SLA compliance, customer complaints, Google ratings, billing, and POS usage.





* Build and maintain strong relationships with franchisees through regular reviews and performance discussions.

* Identify operational and financial risks and implement corrective action plans for underperforming stores.

* Support local marketing initiatives, lead follow-ups, customer retention, and revenue-generation activities.

* Ensure compliance with quality, hygiene, grooming, service, and operational standards.

* Monitor staff performance and ensure adherence to customer service and store discipline.

* Prepare weekly and monthly performance reports, store health dashboards, risk-store reports, and action trackers.

* Conduct surprise inspections and follow up on identified operational gaps.

* Escalate critical issues and recommend appropriate operational interventions to management.

📌 Regional Franchisee Success Manager (Mumbai)
🏢 AP Dubey
📍 Mumbai