Job Purpose

This role is responsible to drive the debt management for Consumer Durable Loan at the regional level and ensure sustainability of the business through timely debt management & recovery.

Key Responsibilities

- Recruit and train the debt management team for effective debt management & recovery
- Monitor & review the activities of the regional debt management team for achievement of debt management targets
- Ensure adherence to debt management processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
- Implement debt management strategies at the regional level for productive debt management and recovery of outstanding loans
- Authorize payouts and roll out debt management payout structure policy
- Monitor and ensure adherence to debt management process and take preventive action against erring agencies / agents; discontinue agencies based on performance
- Ensure cost effective debt management in the region; test and implement different debt management models such as tele calling, etc.
- Act as a SPOC between Legal, Residual & Debt management team
- Partner with regional sales & credit team to ensure quality sourcing
- Analyze debt management patters, identify trouble spots in the ongoing programs,



and coordinate with the Program Head for taking corrective actions
- Ensure effective debt management from DCC and micro market
- Ensure all higher bucket accounts with outstanding amounts are actioned legally
- Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time

Job Requirements:

- Post Graduate / MBA
- 12 years of experience in handling consumer loan debt management ( in Consumer Durables)
- Ability to work with integrated systems used for tracking & monitoring Debt Management
- Analytics and Market Intelligence
- Problem solving and decision-making skills
- Operational execution
- Relationship Management (critical for retaining key customers)
- Strong communication and interpersonal skills
- People Management skills

Role: Collection / Recovery Manager, Industry Type: NBFC, Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills CollectionsCDPL Debt ManagementDebt RecoveryCollection ManagementCollections StrategyDelinquency ManagementConsumer DurablesconsumerConsumer LoanPersonal LoansFlowTWDebt Collection

📌 Regional Debt Recovery Manager - Bangalore (Consumer Durable) (Bengaluru)
🏢 TVS Credit Services
📍 Bengaluru