Role & responsibilities: :
- Contract & Order Conversions: Handle contract renewals, negotiations for price fixation, and quotations for part/preventive repair (T-order) settlements.
- System Updates: Log and update recovery status, contract cancellations, or conversion details into internal enterprise or CRM systems.
- Customer & Client Relations: Coordinate regularly with clients to resolve complaints, build rapport, and recover lost or churned maintenance portfolios.
- Incident & Service Recovery (Overlap): Support customer breakdown calls, emergency response coordination, and incident/recovery logs when technical or service recovery is required.
- Reporting: Prepare periodic review reports on recovery targets, open payments, and conversion metrics for management
Preferred candidate profile
📌 Recovery Specialist Elevator, Service Collection Executive Elevator (Pune)
🏢 RGBSI
📍 Pune