The Telecaller cum Receptionist role combines front-desk responsibilities with active communication over phone calls. This position involves managing reception operations, handling inbound and outbound calls, and supporting administrative tasks. Hands-on experience in tourism, flight and hotel booking, and ticketing will be an added advantage for handling customer requirements effectively.

Roles and Responsibilities:

- Managing front-desk activities, greeting visitors, and directing them to the appropriate departments.
- Answering incoming calls, taking accurate messages, and forwarding calls professionally.
- Maintaining an organized, clean, and welcoming reception area.
- Scheduling appointments, coordinating meetings, and handling daily correspondence.
- Organizing and maintaining files, documents, and records.
- Supporting general administrative tasks such as photocopying, scanning, faxing, and data entry.
- Making outbound calls to potential or existing customers.
- Providing information, addressing inquiries, and resolving issues—particularly related to tourism services, flight and hotel bookings,



and ticketing.
- Assisting customers with travel-related queries as required.

Skills Required:

- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite or similar software.
- Ability to handle customer inquiries professionally and provide prompt solutions.
- Practical experience in tourism coordination, flight and hotel booking, and ticketing is highly desirable.

Qualifications / Experience / Skill Sets:

- Any Degree/Diploma with at least 1 year of relevant experience.
- Oral proficiency in both English and Tamil is mandatory.
- Must be motivated, confident, and open to current ideas.
- Prior experience in tourism, travel assistance, flight and hotel booking, or ticketing operations will be an added advantage.

Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Leave encashment

Work Location: In person

📌 Receptionist and telecaller (Tiruchirappalli)
🏢 Kuviyam media works
📍 Tiruchirappalli