Role & responsibilities

Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit

Ensure appointments confirmed are in line with Center head availability

Manage calls, receive & pass on relevant messages to the concerned personnel

Address patient grievances & communicate the same to PX team and CH when needed

Monitor online reviews & communicate negative feedback to PX team and CH

Handle MIS on a daily basis & report to the concerned authority as and when needed

Ensure Front Office is always a clean & safe setting, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders

Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives





FUNCTIONAL COMPETENCY

Patient-centric approach to work, keeping patient needs at priority

Experience in a pertinent position, preferably in CX domain.

Robust collaborative ability to sustain relationships across functions and levels & ensure seamless operations

Technical know-how of administrative & clerical processes & procedures

PREFERRED WORK EXPERIENCE

1-3 years of relevant experience in the advent field Healthcare / Operations / Front End

Preferred candidate profile

Interested candidate share your resume on [email protected]

📌 Receptionist | 1-3yr Exp Hospital | Vashi-Female only For 6 Months (Navi Mumbai)
🏢 Indira IVF Hospital Private
📍 Navi Mumbai