Company: Oshin Infotech Services Private Limited

Department: Quality Assurance

Industry: Teleradiology Services

Location: Dwarka, Delhi

Role: Quality Manager Teleradiology Services

Experience: Relevant experience in Radiology / Teleradiology / Healthcare Quality Management

About Oshin Infotech Services Private Limited

Oshin Infotech Services Private Limited is a healthcare technology and teleradiology services provider with over two decades of experience. We provide dependable teleradiology reporting services to hospitals and diagnostic centres, supported by a network of radiologists and round-the-clock reporting operations.

We are looking for an experienced and result-oriented Quality Manager to lead our Quality Assurance function, strengthen reporting quality, develop the QA team, and drive continuous improvement across teleradiology operations.

Job Summary The Quality Manager will be responsible for leading and managing the Quality Assurance team, monitoring radiology reporting quality, implementing quality standards, and ensuring adherence to internal SOPs and client-specific requirements. The role involves working closely with Radiologists, Operations, and Client teams to identify recurring errors, conduct Root Cause Analysis (RCA), implement Corrective and Preventive Actions (CAPA), and improve overall service quality.

The ideal candidate should have strong leadership skills, analytical capabilities, and a sound understanding of radiology reporting workflows and quality management in a high-volume teleradiology environment.

Key Responsibilities

1. Quality Team Leadership and Management

- Lead, mentor, and manage the entire Quality Assurance team.
- Define team responsibilities, performance expectations, and quality objectives.
- Train QA team members on audit methodologies, quality standards, SOPs, and client-specific requirements.
- Monitor individual and team performance and provide regular feedback.
- Ensure consistent, structured, and timely execution of quality audits across modalities and client accounts.

2. Radiology Reporting Quality and Audits

- Monitor reporting quality across modalities, including X-Ray, CT, MRI, Mammography, PET-CT, and other applicable services.
- Review audits conducted by the internal QA team to ensure accuracy, consistency, and adherence to defined quality parameters.
- Conduct peer reviews and performance assessments of Radiologists based on reporting accuracy, discrepancy trends, and other established quality indicators.
- Identify reporting errors, missed findings, discrepancies, and recurring quality gaps.
- Implement appropriate quality review mechanisms for new Radiologists, repeat errors, high-risk cases, and client-specific requirements.
- Ensure compliance with reporting guidelines, internal SOPs, and agreed quality benchmarks.

3.



Root Cause Analysis and Corrective Actions

- Analyse client feedback, complaints, report corrections, rework, and quality discrepancies to identify underlying issues.
- Conduct Root Cause Analysis (RCA) for significant or recurring quality concerns.
- Develop and implement Corrective and Preventive Actions (CAPA) in coordination with Radiologists, QA, and Operations teams.
- Track the effectiveness of corrective actions and ensure that identified issues do not recur.
- Maintain proper documentation of quality incidents, investigations, action plans, and closure status.

4. Quality Monitoring and Performance Improvement

- Establish, monitor, and improve Quality KPIs and performance benchmarks.
- Analyse error trends, discrepancy rates, rework, audit scores, and client-specific quality performance.
- Identify areas requiring improvement and develop measurable action plans.
- Conduct regular quality calibration sessions to maintain consistency in audit standards and decision-making.
- Implement continuous improvement initiatives to enhance reporting accuracy and operational efficiency.
- Use quality data and performance trends to support evidence-based decision-making.

5. Training and Development

- Identify training needs of QA team members and Radiologists based on audit findings and performance trends.
- Organise regular training, feedback, and calibration sessions.
- Coordinate with experienced Radiologists and relevant clinical stakeholders for specialised training and case-based discussions.
- Support the onboarding and quality monitoring of new Radiologists.
- Ensure that lessons learned from recurring errors are incorporated into training materials and quality processes.

6. Client Escalations and Cross-Functional Coordination

- Support client escalations related to reporting quality, discrepancies, missed findings, and report corrections.
- Prepare structured RCA and CAPA reports for client escalations, wherever required.
- Work closely with Operations to address quality-related bottlenecks and prevent recurring issues.
- Coordinate with Radiologists and internal stakeholders to ensure timely resolution of quality concerns.
- Help maintain client confidence through effective quality monitoring, transparent communication, and corrective action tracking.

7. Quality Governance and Management Reporting

- Establish and maintain a documented quality governance framework for teleradiology operations.




- Develop and update quality SOPs, audit checklists, review criteria, and escalation protocols.
- Prepare periodic Quality MIS and management reports covering key performance indicators, trends, risks, and improvement initiatives.
- Present quality performance reviews and improvement recommendations to management.
- Ensure audit records, training records, discrepancy logs, and CAPA documentation are maintained accurately.
- Promote a culture of accountability, continuous learning, and quality excellence across the organisation.

Required Skills and Competencies

- Strong leadership, team management, and decision-making skills.
- Excellent analytical, problem-solving, and critical-thinking abilities.
- Strong understanding of radiology reporting workflows and quality assurance practices.
- Experience in quality audits, peer reviews, RCA, CAPA, and process improvement.
- Ability to analyse quality data, identify trends, and develop actionable improvement plans.
- Excellent written and verbal communication skills.
- Ability to provide constructive feedback to Radiologists and QA team members.
- Solid stakeholder-management and escalation-handling skills.
- Good documentation, reporting, and presentation skills.
- High levels of ownership, accountability, attention to detail, and professional integrity.
- Ability to manage competing priorities in a fast-paced, high-volume healthcare environment.

Preferred Qualifications and Experience

- Relevant educational background in healthcare, radiology, medical imaging, healthcare quality, or a related field.
- Prior experience in Radiology, Teleradiology, Diagnostic Imaging, or Healthcare Quality Assurance.
- Demonstrated experience leading or supervising a QA team.
- Practical experience in radiology report audits, discrepancy management, quality monitoring, and performance reviews.
- Familiarity with PACS, RIS, teleradiology platforms, and digital reporting workflows.
- Experience preparing Quality MIS, analysing KPIs, and presenting findings to management.

Key Performance Indicators (KPIs) The Quality Manager's performance will be assessed against defined quality and team-management objectives, including:

- Overall reporting quality and audit performance.
- Reduction in recurring errors and report discrepancies.
- Effectiveness and timely closure of RCA/CAPA actions.
- Quality audit accuracy and consistency across QA team members.
- Improvement in Radiologist and QA team performance.
- Timely resolution of quality-related client escalations.
- Adherence to SOPs and client-specific quality requirements.
- Completion of planned training and quality calibration sessions.
- Accuracy and timely submission of Quality MIS and management reports.
- Effectiveness of continuous improvement initiatives.

📌 Quality Manager (Delhi)
🏢 Oshin Infotech Services Private
📍 Delhi