Key Responsibilities & Requirements:
- Monitor and evaluate call quality based on defined quality parameters.
- Identify performance gaps and implement improvement measures to enhance appointment conversion rates.
- Monitor day-to-day call centre activities and ensure adherence to defined processes and SOPs.
- Conduct regular call audits, provide feedback to agents, and drive continuous quality improvement.
- Be proficient in MS Excel, including data analysis, report generation, and performance tracking.
- Prepare and share regular quality reports, highlighting key observations, improvement areas, and action plans.
If anyone interested share your CV
[email protected] Pay: ₹12,000.00 - ₹43,000.00 per month
Advantages
- Provident Fund
Work Location: In person
📌 Quality Analyst (Chennai)
🏢 Maxivision eye hospital
📍 Chennai