: Quality Analyst – Customer Support

Company: FLiCKA Cosmetics Pvt. Ltd.

Department: Customer Support

Position: Quality Analyst

Job Summary

We are looking for a detail-oriented Quality Analyst to monitor customer support interactions, evaluate service quality, and ensure adherence to company standards and customer service processes.

Key Responsibilities

- Monitor and evaluate customer calls, chats, and other support interactions.
- Conduct quality audits and identify performance gaps.
- Provide constructive feedback and coaching to customer support executives.
- Track quality scores, customer satisfaction, and recurring customer issues.
- Prepare quality reports and recommend process improvements.
- Ensure compliance with company policies, scripts, and service standards.




- Coordinate with team leaders to improve overall customer experience.

Requirements
- 1–3 years of experience in quality analysis, preferably in customer support or a call centre.
- Strong analytical, communication, and reporting skills.
- Knowledge of quality monitoring frameworks and customer service metrics.
- Proficiency in Excel and Google Sheets.
- Attention to detail and a problem-solving mindset.

Preferred Candidate: A proactive skilled who can improve team performance, maintain service standards, and enhance customer satisfaction. Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Quality Analyst Customer Support (Goregaon)
🏢 Flicka Cosmetics
📍 Goregaon