1.Greet patients and their attendants politely and provide appropriate assistance throughout their hospital visit or stay.

2.Act as a liaison between patients, doctors, nursing staff, front office, billing, and other hospital departments.

3.Assist patients and attendants in understanding hospital procedures, available services, and relevant administrative processes.

4.Coordinate with concerned departments to resolve patient queries, complaints, and service-related issues promptly.

5.Receive, document, and communicate patient feedback and complaints to the appropriate authority.

6.Follow up on patient complaints and ensure that appropriate action is taken by the concerned department.

7.Conduct patient satisfaction rounds in OPD, IPD, ICU, and other designated areas, as assigned.

8.Coordinate with doctors and nursing staff to facilitate appropriate communication between patients, attendants, and the care team, within the scope of the role.

9.Assist patients and attendants with information regarding appointments, admissions, discharge procedures, billing, and other hospital services.

10.Support patients in coordinating with insurance and billing departments when clarification or assistance is required.

11.Handle patient concerns with patience, empathy, courtesy, and professionalism.

12.Escalate responsible complaints,



patient safety concerns, grievances, and unresolved issues to the Hospital Administrator or designated authority immediately.

13.Maintain confidentiality of patient information and comply with hospital policies regarding privacy and data protection.

14.Maintain records of patient complaints, feedback, satisfaction surveys, follow-up actions, and resolutions

15.Coordinate with the Quality Department to support patient satisfaction initiatives and quality improvement activities.

16.Ensure that patients and attendants are treated with dignity, respect, and without discrimination.

17.Assist patients who require additional support, including elderly patients, persons with disabilities, and those who have difficulty navigating hospital services.

18.Identify recurring patient concerns and report them to the concerned authority for corrective and preventive action.

19.Participate in departmental meetings, training programmes, and patient-relations improvement activities.

20.Perform other duties assigned by the Hospital Administrator or Management within the scope of the role

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Patient Liaison Officer (Puducherry)
🏢 A G PADMAVATI HOSPITAL
📍 Puducherry